At a Glance
- Tasks: Provide 1st Line IT support and resolve technical issues for users.
- Company: Leading global consultancy with a supportive IT team.
- Benefits: Hybrid working, immediate start, and hands-on experience.
- Other info: Friendly team atmosphere with exposure to enterprise technologies.
- Why this job: Kickstart your IT career and gain valuable skills in a dynamic environment.
- Qualifications: Passion for IT, problem-solving skills, and knowledge of Microsoft 365.
The predicted salary is between 25000 - 30000 £ per year.
IT Helpdesk Officer (3-Month Contract) Bath | Hybrid Working | Immediate Start
Looking to kickstart your IT career with a leading global consultancy? We're recruiting for an IT Helpdesk Officer to join a busy Global IT team on an initial 3-month contract based in Bath. This is a fantastic opportunity to gain hands-on experience supporting thousands of users across an international business while developing your technical skills in a collaborative and supportive environment.
The Role
As part of the IT Helpdesk team, you'll provide 1st Line technical support, helping to resolve a wide range of IT issues and ensuring users receive an excellent level of service. This is a varied role where you'll gain exposure to enterprise technologies and build valuable experience within a fast-paced IT environment.
Key Responsibilities
- Provide 1st Line IT support via phone, email and remote support tools
- Log, prioritise and resolve helpdesk tickets within agreed SLAs
- Troubleshoot Microsoft 365, Windows and software-related issues
- Escalate more complex technical issues where required
- Deliver exceptional customer service to users across the business
- Support the day-to-day operation of the IT Helpdesk
About You
We're looking for someone who is passionate about IT and enjoys solving problems. You'll ideally have:
- Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience)
- Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel)
- Excellent communication and interpersonal skills
- A proactive approach with a willingness to learn
- Strong troubleshooting and problem-solving abilities
Desirable Skills
- Active Directory or Exchange Online
- SharePoint or OneDrive
- ITIL awareness
- Microsoft 365 Defender exposure
What's on Offer?
- Hybrid working (Bath office)
- Initial 3-month contract with an immediate start
- Opportunity to gain experience within a large global organisation
- Friendly, supportive IT team
- Exposure to enterprise technologies and large-scale IT operations
If you're looking to develop your IT career in a professional, fast-paced environment, we'd love to hear from you. Apply today for immediate consideration.
Helpdesk Support - 1st Line in Bath employer: Logic Managed Services Ltd
Join a leading global consultancy in Bath as an IT Helpdesk Officer, where you'll be part of a friendly and supportive IT team dedicated to fostering your growth. With hybrid working options and the chance to gain hands-on experience in a fast-paced environment, this role offers a unique opportunity to develop your technical skills while providing exceptional service to users across the business. Embrace a culture that values collaboration and continuous learning, making it an excellent place to kickstart your IT career.
Contact Details:
Logic Managed Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support - 1st Line in Bath
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Logic Managed Services Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Helpdesk Support - 1st Line in Bath
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Logic Managed Services Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Logic Managed Services Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Logic Managed Services Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Logic Managed Services Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Logic Managed Services Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Logic Managed Services Ltd.
