At a Glance
- Tasks: Diagnose complex technical issues and engage directly with front-office traders.
- Company: Join Streaming Edge, a leader in capital markets technology.
- Benefits: Competitive salary, bonus, hybrid work model, and career growth opportunities.
- Other info: Dynamic role with opportunities to automate processes and mentor peers.
- Why this job: Make a real impact on trading floors with your technical expertise.
- Qualifications: Experience in capital markets support and strong technical problem-solving skills.
The predicted salary is between 90000 - 110000 € per year.
London, UK | Hybrid (3-4 days in office) £90,000 – £110,000 + Bonus
Your Tech Stack: Windows Server | SQL | FIX Protocol | TCP/IP | Python | Unix/Linux
Not Your Typical IT Support Role. You’re not just closing tickets. You’re the critical bridge between global capital markets and the cutting‑edge technology that powers them. At Streaming Edge (a Tradition company), we need a deeply technical problem‑solver who doesn't just understand code, but also the complex world of bonds, repos, and derivatives it supports. This is an opportunity to step into a high‑impact role where your analysis directly influences trading floors, post‑trade workflows, and the development of a market‑leading platform. Forget scripted responses and simple password resets—you’ll be diagnosing intricate FIX protocol issues one moment and consulting with front‑office traders on trade processing the next.
Why This Role is Different
- Real Market Impact: Your expertise will ensure the seamless execution, clearing, and reporting of complex Fixed Income instruments (Bonds, Repos, IRS, CDS, FX Derivatives).
- Direct Client Engagement: You'll interface directly with sophisticated front and middle‑office users in the world’s financial capital, building deep, trusted relationships.
- Technical Mastery: You’ll wield a powerful tech stack, diving deep into Windows Server, SQL databases, and network protocols to solve problems others can’t.
- Be a Builder: We want you to automate the mundane. You'll write scripts and build tools in Python to supercharge our operations and deployment workflows.
Your Technical Toolkit
- Core Stack (Must-Have): Windows Server, SQL (MS SQL Server), FIX Protocol, TCP/IP Networking, System Log Analysis, Service Management
- Markets & Connectivity Stack: MarkitWire, Bloomberg VCON / Server API / BPipe, Reuters RTNS / RFA / SFC, ICE Link, LCH, CME, Eurex, DTCC MiFID Reporting, FPML
- Stack Differentiators (Highly Valued): Python & Scripting, Unix / Linux, Networking Infrastructure, IDB Operations
What You Bring to the Floor
We’re looking for a proven authority in capital markets support. You don't just troubleshoot—you translate complex business problems into technical solutions with speed and precision.
- Core Technical Arsenal:
- Windows & Server Mastery: In-depth server management, system log analysis, and service configuration.
- Database Proficiency: You write and dissect complex SQL queries (MS SQL Server) with ease.
- Protocol Deep‑Dive: Expert‑level understanding of the FIX Messaging protocol and TCP/IP networking.
- Domain Expertise: A demonstrable track record supporting trade processing and position‑keeping across a broad Fixed Income and Capital Markets landscape (Bonds, Repos, Treasury, IRS, IRD, CDS, FX, Equity Derivatives).
The Differentiators (Highly Valued)
- Automation Mindset: Scripting skills in Python or other languages to automate tasks and improve workflows.
- OS Agility: Solid knowledge of Unix/Linux environments.
- Network Fluency: A strong background in network infrastructure.
- Ecosystem Knowledge: Hands‑on experience with electronic trade clearing/confirmation APIs (MarkitWire, Bloomberg VCON, ICE Link, LCH, CME, Eurex) and regulatory reporting systems (DTCC, MiFID).
How You'll Make an Impact
- Own the Resolution: Triage, diagnose, and resolve complex technical queries via desktop, chat, email, and calls, providing clear, step‑by‑step guidance.
- Be the Conduit: Serve as a vital link between demanding business users and internal software development teams, translating feedback into product improvements and rigorous test plans.
- Drive Efficiency: Proactively identify and document recurring issues, monitor performance metrics, and spearhead the creation of self‑help resources and IT manuals.
- Elevate the Team: Participate in an after‑hours support rotation for critical issues, mentor peers on Fixed Income intricacies, and provide ad‑hoc feedback on emerging trends.
- Shape the Product: Coordinate closely with end‑users to define and document comprehensive test plans and sign‑off criteria, ensuring every release meets the highest standards.
Ready to apply your technical expertise where it really counts in the heart of London? Join a team where your understanding of the markets is as valued as your ability to keep them running.
Technical Support Engineer - Fixed Income & Capital Markets in London employer: Logic Hire Solutions LTD
At Streaming Edge, a Tradition company, we pride ourselves on being an exceptional employer in the heart of London, offering a dynamic hybrid work environment that fosters innovation and collaboration. Our culture is built on empowering employees to take ownership of their roles, with ample opportunities for professional growth and development, while directly impacting the fast-paced world of capital markets. Join us to leverage your technical skills in a role that not only challenges you but also allows you to build meaningful relationships with industry leaders and contribute to cutting-edge solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Fixed Income & Capital Markets in London
✨Tip Number 1
Network like a pro! Attend industry meetups or webinars related to capital markets and tech. You never know who you might bump into that could help you land that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical projects, especially those involving Python scripting or FIX protocol. This will give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge and market trends. Be ready to discuss how you've solved complex problems in the past—this is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Engineer - Fixed Income & Capital Markets in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the job description. Highlight your expertise in Windows Server, SQL, and FIX Protocol, as well as any relevant projects you've worked on in capital markets.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for technical support in capital markets and how your problem-solving skills can make a real impact on our team.
Showcase Your Technical Skills:Don’t just list your technical skills—demonstrate them! Include examples of how you've used Python or other scripting languages to automate tasks or improve workflows in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the heart of London!
How to prepare for a job interview at Logic Hire Solutions LTD
✨Know Your Tech Stack Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Windows Server, SQL, and FIX Protocol. Brush up on your knowledge of TCP/IP and Python too, as these will likely come up during technical discussions.
✨Understand Capital Markets
Familiarise yourself with the intricacies of fixed income instruments like bonds and repos. Being able to discuss how these financial products work and their impact on trading will show that you’re not just a techie, but someone who understands the business side of things.
✨Prepare for Real-World Scenarios
Expect to tackle real-world problems during your interview. Think about how you would approach diagnosing a complex FIX protocol issue or automating a mundane task with Python. Practising these scenarios can help you articulate your thought process clearly.
✨Showcase Your Communication Skills
Since this role involves direct client engagement, be ready to demonstrate your ability to communicate complex technical concepts to non-technical users. Prepare examples of how you've successfully bridged the gap between tech and business in past roles.
