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- Tasks: Lead and support a regional engineering team in delivering top-notch fire and security services.
- Company: Join Logic Fire & Security, a trusted name in the industry with a focus on collaboration.
- Benefits: Enjoy a competitive salary, 25 days holiday, company vehicle, and professional development opportunities.
- Why this job: Make a real impact by driving service performance and supporting your team's success.
- Qualifications: Experience in fire and security, with strong people management and communication skills.
- Other info: Remote work with weekly office visits and excellent career growth potential.
The predicted salary is between 42000 - 45000 £ per year.
Logic Fire & Security are recruiting a Field Line Manager. We are a trusted provider within the fire and security sector, delivering high-quality maintenance, reactive, and planned services to a wide range of clients. The key purpose of this role is to ensure our engineers are supported in delivering exceptional customer service whilst meeting and exceeding customer KPI and SLA targets. From time to time, you may be required to assist our engineers. You’ll join the business on a remote basis, with weekly visits to our Knaresborough head office, reporting directly to the Head of Service Delivery, with full responsibility for managing a regional engineering team. If you have previous experience within the fire and security industry and a proven background in managing remote engineering teams, we’d be keen to hear from you. If you are looking to progress further into management and take ownership of service delivery performance, we are equally open to supporting your development and investing in your long-term success.
What You Receive For Joining Us
We’re looking to offer a salary of £42,000 to £45,000 per annum. In addition, we offer 25 days + bank holidays, fuel card, company vehicle and company pension and you’ll be provided with the necessary tools to perform the role effectively, including a company phone and laptop.
Role Responsibilities
- Managing and supporting a regional engineering team, acting as first-line escalation for performance, service, or conduct issues, and ensuring exceptional customer service delivery.
- Driving service performance by managing PPM, RCT, reactive, and maintenance workloads to ensure completion within required timescales and achievement of client SLAs and KPIs.
- Working collaboratively with the scheduling team to jointly manage key account PPMs, ensure same-month completion, effective portal usage, and accurate KPI reporting aligned to client requirements.
- Enforcing Health & Safety standards across the business through toolbox talks, audits, client meetings, performance reporting, and identifying training, equipment needs, and continuous improvement opportunities.
Experience & Qualifications
- Previous experience within the fire and security industry, with excellent knowledge of fire industry standards.
- Proven people management experience, ideally leading a remote or field-based engineering workforce.
- Strong communication and stakeholder management skills, with a customer-centric and performance-driven mindset.
- Highly organised, deadline-focused, and confident in managing KPIs, SLAs, and operational reporting.
Introducing Our Organisation
Logic Fire & Security is part of Complii and works closely with internal teams, suppliers, and clients to deliver reliable, compliant, and customer-focused fire and security solutions. We value accountability, collaboration, and continuous improvement, and we support our people with the tools, trust, and development they need to succeed.
Field Line Manager - Fire & Security in Leeds employer: Logic Fire and Security
Contact Detail:
Logic Fire and Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Line Manager - Fire & Security in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Logic Fire & Security thoroughly. Understand their values and how they operate. Be ready to discuss how your experience aligns with their needs, especially around managing remote teams and delivering exceptional customer service.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in managing KPIs and SLAs. Bring this along to interviews to demonstrate your capability in driving service performance and supporting engineering teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Logic Fire & Security. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Field Line Manager - Fire & Security in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Line Manager role. Highlight your experience in the fire and security industry, especially any previous management roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention your experience managing remote teams and delivering exceptional customer service.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet KPIs and SLAs. We love numbers, so if you can quantify your successes, do it! It helps us see the impact you've made.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Logic Fire & Security!
How to prepare for a job interview at Logic Fire and Security
✨Know Your Stuff
Make sure you brush up on your knowledge of fire and security standards. Familiarise yourself with the latest industry trends and regulations, as this will show that you're not just a candidate but someone who genuinely cares about the field.
✨Showcase Your Leadership Skills
Since this role involves managing a remote engineering team, be ready to discuss your previous experience in people management. Prepare examples of how you've successfully led teams, resolved conflicts, and driven performance in past roles.
✨Be Customer-Centric
Logic Fire & Security values exceptional customer service, so think of specific instances where you've gone above and beyond for clients. Highlight your ability to manage KPIs and SLAs while maintaining a strong focus on customer satisfaction.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, expectations for the role, and opportunities for development. This shows your interest in the position and helps you assess if it's the right fit for you.
