At a Glance
- Tasks: Ensure smooth IT operations and support at Heathrow and Gatwick Airport.
- Company: Join a leading aviation services provider with a focus on innovation.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Collaborative team culture with exciting projects and career advancement opportunities.
- Why this job: Be the tech hero ensuring seamless operations in a dynamic airport environment.
- Qualifications: Bachelor's degree in IT or related field; 3-5 years of IT support experience.
The predicted salary is between 35000 - 38000 £ per year.
Location: Heathrow Airport (LHR) with occasional travel to Gatwick Airport (LGW) when required
Position: Full-Time | Permanent
Shift Pattern: 09:00 - 17:00
Salary: £35-38k dependent on experience
Logic 360 is working in partnership with a leading aviation services provider to recruit an experienced IT Co-Ordinator to support operations at Heathrow and Gatwick Airport. The IT Co-Ordinator is responsible for ensuring the stability, security and efficiency of the IT infrastructure across all Ground Support Equipment (GSE) sites. Acting as the first point of escalation for IT issues, this role oversees day-to-day IT operations, provides hands-on technical support, and ensures compliance with company standards and cyber security protocols. The IT Co-Ordinator will also manage relationships with vendors, coordinate IT projects, and partner with operational teams to deliver reliable and effective technology solutions.
The Role
The purpose of this role is to ensure seamless IT operations at GSE sites by maintaining robust infrastructure, resolving technical issues quickly, and safeguarding the business against cyber risks. By supporting hardware, software, networks, and user needs, the IT Co-ordinator enables efficient site operations and business continuity. This role also contributes to IT strategy by identifying improvements, coordinating projects, and ensuring compliance with business and regulatory requirements.
- IT Infrastructure & Systems Management (30%)
- Oversee day-to-day operations of IT systems, hardware, and networks at GSE sites.
- Monitor system performance, troubleshoot issues, and implement fixes to minimise downtime.
- Support system upgrades, migrations and configurations to ensure technology remains fit for purpose.
- Technical Support & Service Delivery (25%)
- Provide first and second-line IT support for the site employees, resolving hardware, software, and network issues.
- Act as an escalation point for IT tickets and ensure timely resolution in line with the SLA’s.
- Train and guide employees on using IT systems effectively, encouraging self-sufficiency where appropriate.
- System Installation & Configuration (15%)
- Manage the set-up, installation, and configuration of computers, servers, printers, and mobile devices.
- Ensure devices are compliant with company IT policies and security standards.
- Collaboration & Business Support (10%)
- Partner with GSE operations, commercial, finance and admin teams to support business processes and system use.
- Assist in developing system enhancements workflows or reports to improve efficiency.
- Support the integration of IT systems with ERP, finance, or operational platforms.
- Security & Compliance (10%)
- Monitor and respond to cyber security alerts, escalating risks where required.
- Ensure adherence to IT security policies, GDPR, and industry regulations.
- Regularly review and implement patches, updates, and best practices.
- Documentation & Vendor Management (10%)
- Maintain accurate records of IT assets, systems and user requests.
- Ensure IT documentation, procedures and manuals are kept up to date.
- Act as primary contact for IT vendors, monitoring service quality and resolving issues.
- Project Co-Ordination (5%)
- Support planning and execution of IT projects, ensuring deliverables are met on time and within scope.
- Track project milestones and provide status updates to management.
What We’re Looking For
Education and Qualifications
- Required: Bachelor’s degree in Information Technology, Computer Science or related field
- Preferred: Relevant certifications such as CompTIA A+, Network+, MCP, or equivalent
Experience
- Required: 3-5 years’ experience in IT support, co-ordination, or systems administration.
- Preferred: Experience with ERP, finance or business software platforms (e.g., Dynamics, Navision / Business Central)
Skills
- Strong knowledge of IT infrastructure (servers, networks, storage, cloud systems)
- Proficiency in IT service management
- Understanding of cyber security best practices and compliance requirements
- Strong communication skills
- Problem solving approach
- Strong organisational and time management skills with the ability to meet deadlines
- Team player with a proactive attitude and willingness to learn
IT Co-Ordinator employer: Logic 360
Logic 360 is an exceptional employer, offering a dynamic work environment at the bustling Heathrow Airport, with opportunities for occasional travel to Gatwick. Employees benefit from a supportive culture that prioritises professional growth, providing access to training and development in IT systems management while ensuring a collaborative atmosphere with operational teams. With competitive salaries and a commitment to maintaining cutting-edge technology, Logic 360 fosters a rewarding career path for IT professionals seeking to make a meaningful impact in the aviation sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Co-Ordinator
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and aviation. Chatting with folks in the field can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and showcases your skills. Connect with recruiters and follow companies you’re interested in, like Logic360.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you’d handle specific technical issues or project coordination tasks. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Logic360.
We think you need these skills to ace IT Co-Ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Co-Ordinator role. Highlight your relevant experience in IT support and systems administration, and don’t forget to mention any certifications you have that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your problem-solving skills and knowledge of IT infrastructure.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills clearly. Whether it's your proficiency in IT service management or your understanding of cyber security best practices, make it easy for us to see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Logic 360
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, especially servers, networks, and cloud systems. Be ready to discuss your hands-on experience with troubleshooting and system upgrades, as this will show you're not just familiar with the theory but can apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about specific challenges you faced, the steps you took to solve them, and the outcomes. This will demonstrate your proactive approach and ability to think on your feet, which is crucial for an IT Co-Ordinator.
✨Understand Cyber Security Protocols
Since the role involves ensuring compliance with cyber security standards, be prepared to discuss your understanding of best practices and any relevant experiences. Highlight any certifications you have, like CompTIA A+, and be ready to explain how you've implemented security measures in previous roles.
✨Communicate Effectively
Strong communication skills are key for this position, especially when collaborating with different teams. Practice explaining technical concepts in simple terms, as you'll need to train and guide employees. Being able to convey information clearly will set you apart from other candidates.
