At a Glance
- Tasks: Ensure smooth IT operations and support at Heathrow and Gatwick Airport.
- Company: Join a leading aviation services provider with a focus on innovation.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Exciting chance to work in a fast-paced industry with great career prospects.
- Why this job: Be the tech hero ensuring seamless operations in a dynamic airport environment.
- Qualifications: Bachelor's degree in IT or related field; 3-5 years of IT support experience.
The predicted salary is between 35000 - 38000 £ per year.
Location: Heathrow Airport (LHR) with occasional travel to Gatwick Airport (LGW) when required
Position: Full-Time | Permanent
Shift Pattern: 08:00 - 17:00
Salary: £35-38k dependent on experience
Logic 360 is working in partnership with a leading aviation services provider to recruit an experienced IT Co-Ordinator to support operations at Heathrow and Gatwick Airport. The IT Co-Ordinator is responsible for ensuring the stability, security and efficiency of the IT infrastructure across all Ground Support Equipment (GSE) sites. Acting as the first point of escalation for IT issues, this role oversees day-to-day IT operations, provides hands-on technical support, and ensures compliance with company standards and cyber security protocols. The IT Co-Ordinator will also manage relationships with vendors, coordinate IT projects, and partner with operational teams to deliver reliable and effective technology solutions.
The purpose of this role is to ensure seamless IT operations at GSE sites by maintaining robust infrastructure, resolving technical issues quickly, and safeguarding the business against cyber risks. By supporting hardware, software, networks, and user needs, the IT Co-ordinator enables efficient site operations and business continuity. This role also contributes to IT strategy by identifying improvements, coordinating projects, and ensuring compliance with business and regulatory requirements.
Key duties include:
- IT Infrastructure & Systems Management (30%)
- Oversee day-to-day operations of IT systems, hardware, and networks at GSE sites.
- Monitor system performance, troubleshoot issues, and implement fixes to minimise downtime.
- Support system upgrades, migrations and configurations to ensure technology remains fit for purpose.
- Technical Support & Service Delivery (25%)
- Provide first and second-line IT support for the site employees, resolving hardware, software, and network issues.
- Act as an escalation point for IT tickets and ensure timely resolution in line with the SLA’s.
- Train and guide employees on using IT systems effectively, encouraging self-sufficiency where appropriate.
- System Installation & Configuration (15%)
- Manage the set-up, installation, and configuration of computers, servers, printers, and mobile devices.
- Ensure devices are compliant with company IT policies and security standards.
- Collaboration & Business Support (10%)
- Partner with GSE operations, commercial, finance and admin teams to support business processes and system use.
- Assist in developing system enhancements workflows or reports to improve efficiency.
- Support the integration of IT systems with ERP, finance, or operational platforms.
- Security & Compliance (10%)
- Monitor and respond to cyber security alerts, escalating risks where required.
- Ensure adherence to IT security policies, GDPR, and industry regulations.
- Regularly review and implement patches, updates, and best practices.
- Documentation & Vendor Management (10%)
- Maintain accurate records of IT assets, systems and user requests.
- Ensure IT documentation, procedures and manuals are kept up to date.
- Act as primary contact for IT vendors, monitoring service quality and resolving issues.
- Project Co-Ordination (5%)
- Support planning and execution of IT projects, ensuring deliverables are met on time and within scope.
- Track project milestones and provide status updates to management.
What We’re Looking For
Education and Qualifications:
- Required: Bachelor's degree in Information Technology, Computer Science or related field
- Preferred: Relevant certifications such as CompTIA A+, Network+, MCP, or equivalent
Experience:
- Required: 3-5 years’ experience in IT support, co-ordination, or systems administration.
- Preferred: Experience with ERP, finance or business software platforms (e.g., Dynamics, Navision / Business Central)
Skills:
- Strong knowledge of IT infrastructure (servers, networks, storage, cloud systems)
- Proficiency in IT service management
- Understanding of cyber security best practices and compliance requirements
- Strong communication skills
- Problem-solving approach
- Strong organisational and time management skills with the ability to meet deadlines
- Team player with a proactive attitude and willingness to learn
How to Apply:
If you would like to be considered for this opportunity, we want to hear from you! Please send your CV to (url removed) or apply through our website at Logic 360 Group – Recruitment done differently.
Representation and Compliance
Logic 360 Ltd is acting as an Employment Agency in relation to this vacancy. By applying for this role, you consent to Logic 360 processing and storing your data in accordance with our privacy policy. Due to the nature of this role, successful candidates will be required to complete full compliance checks, including employment history verification and security clearance relevant to working within an airport environment.
IT Co-Ordinator in London employer: Logic 360 Ltd
Logic360 is an exceptional employer, offering a dynamic work environment at the bustling Heathrow Airport, with opportunities for occasional travel to Gatwick. Employees benefit from a supportive culture that prioritises professional growth, comprehensive training, and a commitment to maintaining cutting-edge IT infrastructure. With competitive salaries and a focus on employee well-being, Logic360 fosters a collaborative atmosphere where innovation thrives and every team member plays a vital role in ensuring operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Co-Ordinator in London
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and aviation. You never know who might be looking for an IT Co-Ordinator just like you!
✨Tip Number 2
Get your tech skills sharp! Brush up on your knowledge of IT infrastructure, cyber security, and service management. Being well-prepared will help you stand out during interviews.
✨Tip Number 3
Practice your interview skills with a mate! Mock interviews can help you articulate your experience and show off your problem-solving approach, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Co-Ordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any relevant certifications to catch our eye!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing a proactive approach to problem-solving, especially in a fast-paced environment like aviation.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of character can make your application stand out from the rest!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Logic 360 Ltd
✨Know Your IT Stuff
Make sure you brush up on your knowledge of IT infrastructure, especially servers, networks, and cloud systems. Be ready to discuss your experience with troubleshooting and system upgrades, as this role heavily relies on these skills.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about specific situations where you acted as a first point of escalation and how you ensured minimal downtime for operations.
✨Understand Cyber Security Protocols
Familiarise yourself with cyber security best practices and compliance requirements. Be prepared to discuss how you've implemented security measures in previous roles and how you would approach monitoring and responding to cyber alerts.
✨Communicate Effectively
Strong communication is key in this role. Practice explaining complex IT concepts in simple terms, as you'll need to train and guide employees. Show that you're a team player who can collaborate with various departments to enhance business processes.
