At a Glance
- Tasks: Deliver top-notch customer service while managing vehicle bookings and queries.
- Company: Join Logic 360 Ltd, a dynamic team at Heathrow Airport.
- Benefits: Earn £12.80 per hour with weekly pay and flexible shifts.
- Other info: Great opportunity for career growth in a vibrant setting.
- Why this job: Be part of a fast-paced environment and enhance your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26500 - 27500 £ per year.
Company Name: Logic 360 Ltd
Location: Heathrow Airport
Employment Type: On-going
Working Shift Patterns: Varied days between Monday – Sunday
Working Hours: 40 – 45 hours per week (06:00 – 15:30, 08:00 – 17:30, 10:30 – 20:00, 13:30 – 23:00)
Salary: £12.80ph (Weekly pay)
We are currently seeking highly motivated, enthusiastic and customer focused individuals to come and join our team. The successful candidate will be responsible for delivering a first-class service to customers when collecting and/or delivering rental vehicles. You will be responsible for the delivery and collection of rental vehicles directly from customers’ homes, places of work or other chosen destinations.
Key Responsibilities:
- Dealing with inbound & outbound bookings
- Handling customer queries via telephone & email
- Booking vehicle collections and returns
- Updating and monitoring of the companies booking systems, databases etc
- General admin duties
Requirements:
- Strong customer service skills
- Computer literate and competent using a variety of systems
- Good level of verbal and written communication skills
- Have the ability to work independently and as a team
- Able to work on any of the shift times above
Skills:
- Excellent communication skills (Verbal and written)
- Interpersonal skills
- Admin and computer skills
- Able to adapt to fast paced and challenging situations
If you feel that you could thrive in a fast paced environment as a Customer Call Agent and would like to take the next step in your career, we want to hear from you! Please send your CV to or apply through our website at
Customer Call Agent - Heathrow employer: Logic 360 Ltd
Logic 360 Ltd is an exceptional employer, offering a dynamic work environment at the bustling Heathrow Airport. With competitive pay, varied shift patterns, and a strong emphasis on customer service, employees benefit from ongoing training and development opportunities that foster personal and professional growth. Join a supportive team where your contributions are valued, and enjoy the unique advantage of working in one of the world's busiest airports.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Call Agent - Heathrow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Logic 360 Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Logic 360 Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Call Agent - Heathrow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Logic 360 Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Logic 360 Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Logic 360 Ltd!
How to prepare for a job interview at Logic 360 Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
