Customer Call Agent

Customer Call Agent

Temporary No home office possible
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At a Glance

  • Tasks: Join us as a Customer Call Agent, handling bookings and delivering top-notch service.
  • Company: Logic 360 Ltd is a dynamic company based at Heathrow Airport, focused on customer satisfaction.
  • Benefits: Enjoy weekly pay at £12.30 per hour and flexible shift patterns.
  • Why this job: This role offers a chance to thrive in a fast-paced environment while enhancing your customer service skills.
  • Qualifications: Strong customer service skills and basic computer literacy are essential; teamwork and communication are key.
  • Other info: Work varied shifts from Monday to Sunday, with opportunities for growth in a supportive team.

Company Name: Logic 360 Ltd Job Opportunity: Customer Call Agent Location: Heathrow Airport Employment Type: Temporary Working Shift Patterns: Varied days between Monday – Sunday Working Hours: 40 – 45 hours per week (06:00 – 15:30, 08:00 – 17:30, 10:30 – 20:00 & 13:30 – 23:00) Salary: £12.30ph (Weekly pay) Job Description: We are currently seeking highly motivated, enthusiastic and customer focused individuals to come and join our team. The successful candidate will be responsible for delivering a first-class service to customers when collecting and/or delivering rental vehicles. You will be responsible for the delivery and collection of rental vehicles directly from customers’ homes, places of work or other chosen destinations. Key Responsibilities: Dealing with inbound & outbound bookings Handling customer queries via telephone & email Booking vehicle collections and returns Updating and monitoring of the companies booking systems, databases etc General admin duties Requirements: Strong customer service skills Computer literate and competent using a variety of systems Good level of verbal and written communication skills Have the ability to work independently and as a team Able to work on any of the shift times above Skills: Excellent communication skills (Verbal and written) Interpersonal skills Admin and computer skills Able to adapt to fast paced and challenging situations How to Apply: If you feel that you could thrive in a fast paced environment as a Customer Call Agent and would like to take the next step in your career, we want to hear from you! Please send your CV to (url removed) or apply through our website at

Customer Call Agent employer: Logic 360 Ltd

At Logic 360 Ltd, we pride ourselves on being an excellent employer, offering a dynamic work environment at the bustling Heathrow Airport. Our team-oriented culture fosters personal and professional growth, with opportunities for skill development and career advancement. Enjoy competitive pay, flexible shift patterns, and the chance to be part of a dedicated team delivering exceptional customer service in a fast-paced setting.
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Contact Detail:

Logic 360 Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Call Agent

✨Tip Number 1

Familiarise yourself with the rental vehicle industry. Understanding common customer queries and challenges can help you stand out during interviews, showing that you're proactive and knowledgeable about the role.

✨Tip Number 2

Practice your communication skills. Since the role involves handling customer queries via phone and email, consider role-playing scenarios with friends or family to enhance your verbal and written communication abilities.

✨Tip Number 3

Be prepared to discuss your experience in fast-paced environments. Think of specific examples where you've successfully managed multiple tasks or dealt with challenging situations, as this will demonstrate your adaptability and resilience.

✨Tip Number 4

Show enthusiasm for the role and the company. Research Logic 360 Ltd and be ready to express why you want to work there specifically. A genuine interest can make a significant difference in how you are perceived by the hiring team.

We think you need these skills to ace Customer Call Agent

Strong Customer Service Skills
Excellent Verbal Communication
Excellent Written Communication
Interpersonal Skills
Computer Literacy
Booking System Management
Ability to Handle Inbound and Outbound Calls
Problem-Solving Skills
Attention to Detail
Adaptability to Fast-Paced Environments
Teamwork
Independent Working Ability
General Administrative Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your customer service experience and skills relevant to the role of a Customer Call Agent. Use specific examples that demonstrate your ability to handle customer queries and work in a fast-paced environment.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are interested in working at Logic 360 Ltd and how your skills align with their requirements, particularly in communication and admin tasks.

Highlight Relevant Skills: In your application, emphasise your strong verbal and written communication skills, as well as your ability to adapt to challenging situations. These are key attributes for a Customer Call Agent and should be clearly stated.

Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Logic 360 Ltd

✨Showcase Your Customer Service Skills

As a Customer Call Agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your enthusiasm and commitment to customer satisfaction.

✨Familiarise Yourself with the Company

Research Logic 360 Ltd and understand their services, values, and work culture. This knowledge will help you tailor your responses during the interview and show that you're genuinely interested in the role and the company.

✨Practice Effective Communication

Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might want to conduct mock interviews with friends or family to build confidence and improve your delivery.

✨Be Ready for Scenario Questions

Expect questions that assess how you would handle specific situations, such as dealing with an upset customer or managing multiple bookings. Think of relevant scenarios from your experience and prepare structured responses using the STAR method (Situation, Task, Action, Result).

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