Ramp Agent - Sumburgh

Loganair operates a comprehensive network of scheduled and charter flights around the United Kingdom and Europe. We are looking for a Ramp Agent to join the team at Sumburgh Airport. The successful candidate will play a crucial role in ensuring efficient and safe ground handling operations. A Ramp Agent should prioritize safety above all else, be vigilant, proactive, and committed to following safety procedures and protocols. Foster a safety culture by actively reporting and addressing any safety concerns.

Responsibilities

• Load and unload baggage, cargo, and mail in a safe and secure manner.
• Ensure accurate routing and sorting of baggage to respective aircraft.
• Guide the aircraft during arrival and departure using hand signals and communication devices.
• Direct aircraft to designated parking stands using safe marshalling techniques.
• Assist in the loading and unloading of passenger baggage, cargo, and equipment.
• Safely operate ground support equipment (GSE) such as tugs, loaders, and conveyor belts.
• Maintain the cleanliness and safety of the ramp area, including removing debris and foreign objects.
• Conduct routine checks on GSE to ensure operational readiness and report any defects or damages.
• Provide courteous and helpful assistance to passengers with special needs or inquiries.
• Maintain a professional appearance and demeanour while interacting with passengers.

Skills and Knowledge

• Demonstrate professionalism, empathy, and effective communication skills when interacting with passengers and crew members.
• Current knowledge of the latest aviation regulations, company procedures, and industry best practices.
• Excellent understanding of aviation regulations, safety protocols, and emergency procedures.
• Strong communication and teamwork skills.
• Ability to remain calm under pressure and make sound decisions in a dynamic environment.
• Strong situational awareness to assess and understand weather conditions, and any potential risks or challenges.
• Knowledge of ramp operations and ground handling procedures is an advantage.

Training and Experience

• Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction.
• Basic computer skills for using electronic devices and systems.
• Good verbal and written communication skills.
• Knowledge of ramp operations and ground handling procedures is an advantage.
• Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations.
• Experience working in a safety critical environment.
• Driving License to be currently held or obtained within 1 year of commencing the role as airside driving is one of the responsibilities of a Ramp Agent.

At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment. Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience.