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- Tasks: Help passengers check in, answer queries, and ensure smooth operations at Sumburgh Airport.
- Company: Join a dynamic airline team dedicated to customer service and safety.
- Benefits: Flexible shifts, full training provided, and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced, exciting industry.
- Why this job: Make a difference in passengers' journeys while developing valuable skills.
- Qualifications: Customer service experience is a plus, but passion and positivity are key!
The predicted salary is between 20000 - 25000 £ per year.
Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on‑time airline. The opportunity is for a Customer Service Agent at Sumburgh Airport. The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts.
Responsibilities
- Checking passengers in for flights
- Ensuring security protocols are adhered to
- Answering passenger queries when flights have been cancelled/delayed
- Arranging alternative transport/accommodation as required
- Providing telephone ticketing sales support
- Accepting and processing cargo
- Supporting the oil and gas operation
Attitude
We are seeking individuals with a positive, can‑do attitude who excel in dynamic, fast‑paced environments. In this combined Customer Service Agent role, you’ll deliver outstanding service with a friendly, customer‑first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you’ll work collaboratively to ensure smooth operations and on‑time flights. Flexibility and proactivity are essential, as no two days are the same.
Training and Experience
Previous experience in customer service (preferably in a fast‑paced, high‑pressure environment such as aviation, hospitality, or retail) is highly desirable but not essential, as full training will be provided. Experience in ramp operations or ground handling is an advantage, though on‑the‑job training will be given for all duties. Basic IT skills are required for check‑in, boarding, and other customer service‑related tasks. Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations. Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction. Full training will be provided for both all aspects of the role to ensure compliance with safety standards and operations.
Customer Service Agent - Temp employer: Loganair Ltd
Contact Detail:
Loganair Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Temp
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they prioritise customer service. This will help you tailor your approach during interviews and show that you genuinely care about being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to handling difficult situations or providing excellent customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show off your flexibility! Since the role involves varied shifts, be ready to discuss your availability and willingness to adapt. Highlight any previous experience where you thrived in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Customer Service Agent position!
We think you need these skills to ace Customer Service Agent - Temp
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share any experiences where you've gone the extra mile for a customer, as this will resonate with our commitment to outstanding service.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how you fit into our dynamic environment, so don’t hold back on showcasing your adaptability!
Keep It Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for clarity in your written skills too!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. This way, you can be confident that your details are in the right hands and we can process your application smoothly!
How to prepare for a job interview at Loganair Ltd
✨Show Your Customer-Centric Attitude
Make sure to highlight your passion for helping others during the interview. Share specific examples from your past experiences where you went above and beyond to assist customers, especially in high-pressure situations.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shifts and adapting to changing circumstances, be prepared to discuss how you've successfully managed unexpected challenges in previous jobs. This will show that you're ready for the dynamic environment at Sumburgh Airport.
✨Know the Basics of Airline Operations
Familiarise yourself with common airline procedures, such as check-in processes and handling delays. Even if you haven't worked in aviation before, showing that you've done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Prepare Questions About the Role
Think of insightful questions to ask about the position and the team you'll be working with. This not only shows your interest but also helps you gauge if the company culture aligns with your values, especially regarding teamwork and customer service.