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- Tasks: Help passengers check in, answer queries, and ensure smooth airport operations.
- Company: Join a dynamic team at Sumburgh Airport, dedicated to excellent customer service.
- Benefits: Flexible shifts, full training provided, and a supportive work environment.
- Why this job: Make a real difference in passengers' travel experiences while working in a fast-paced setting.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
- Other info: Great opportunity for career growth in the aviation industry.
The predicted salary is between 24000 - 36000 £ per year.
Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on‑time airline. The opportunity is for a Customer Service Agent at Sumburgh Airport. The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts.
Responsibilities
- Checking passengers in for flights
- Ensuring security protocols are adhered to
- Answering passenger queries when flights have been cancelled/delayed
- Arranging alternative transport/accommodation as required
- Providing telephone ticketing sales support
- Accepting and processing cargo
- Supporting the oil and gas operation
Attitude
We are seeking individuals with a positive, can‑do attitude who excel in dynamic, fast‑paced environments. In this Customer Service Agent role, you’ll deliver outstanding service with a friendly, customer‑first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you’ll work collaboratively to ensure smooth operations and on‑time flights. Flexibility and proactivity are essential, as no two days are the same.
Training and Experience
Previous experience in customer service (preferably in a fast‑paced, high‑pressure environment such as aviation, hospitality, or retail) is highly desirable but not essential, as full training will be provided. Experience in ramp operations or ground handling is an advantage, though on‑the‑job training will be given for all duties. Basic IT skills are required for check‑in, boarding, and other customer service‑related tasks. Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations. Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction. Full training will be provided for both all aspects of the role to ensure compliance with safety standards and operations.
Customer Service Agent – Sumburgh Airport (Temp) employer: Loganair Ltd
Contact Detail:
Loganair Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent – Sumburgh Airport (Temp)
✨Tip Number 1
Get to know the company! Research Sumburgh Airport and its operations. Understanding their values and what they stand for will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult passengers or unexpected situations. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Be flexible and show your adaptability! Since the role involves working various shifts, highlight any past experiences where you've successfully adjusted to changing circumstances. This will demonstrate that you’re ready to tackle the dynamic environment at the airport.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Agent – Sumburgh Airport (Temp)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your genuine enthusiasm for helping passengers. Share any experiences where you've gone the extra mile to assist someone, as this aligns perfectly with our customer-first approach.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. We want to see how you can contribute to our dynamic team at Sumburgh Airport, so don’t hold back!
Keep It Clear and Concise: While we love a good story, keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Loganair Ltd
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in helping passengers and providing excellent service. Share specific examples from your past experiences where you went above and beyond to assist customers, especially in high-pressure situations.
✨Demonstrate Flexibility and Adaptability
Since the role requires working varied shifts and adapting to changing circumstances, be prepared to discuss how you've successfully handled unexpected challenges in previous jobs. Highlight your ability to stay calm and focused under pressure.
✨Know the Company and Its Operations
Do a bit of research on the airline and Sumburgh Airport. Understanding their values, mission, and the specifics of their operations will show that you're genuinely interested in the role and can align with their customer-first approach.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing delays, or working as part of a team. Practise your responses so you can convey your experience confidently and clearly, demonstrating your suitability for the fast-paced environment.