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- Tasks: Help passengers check in, answer queries, and ensure smooth operations at the airport.
- Company: Join a dynamic airline team at Sumburgh Airport.
- Benefits: Flexible shifts, full training, and a supportive work environment.
- Other info: Great opportunity for career growth in the aviation industry.
- Why this job: Make a difference in passengers' journeys while working in a fast-paced setting.
- Qualifications: Customer service experience is a plus, but training is provided.
The predicted salary is between 22000 - 26000 £ per year.
Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on‑time airline. The opportunity is for a Customer Service Agent at Sumburgh Airport. The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts.
Responsibilities
- Checking passengers in for flights
- Ensuring security protocols are adhered to
- Answering passenger queries when flights have been cancelled/delayed
- Arranging alternative transport/accommodation as required
- Providing telephone ticketing sales support
- Accepting and processing cargo
- Supporting the oil and gas operation
Attitude
We are seeking individuals with a positive, can‑do attitude who excel in dynamic, fast‑paced environments. In this combined Customer Service Agent role, you’ll deliver outstanding service with a friendly, customer‑first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you’ll work collaboratively to ensure smooth operations and on‑time flights. Flexibility and proactivity are essential, as no two days are the same.
Training and Experience
Previous experience in customer service (preferably in a fast‑paced, high‑pressure environment such as aviation, hospitality, or retail) is highly desirable but not essential, as full training will be provided. Experience in ramp operations or ground handling is an advantage, though on‑the‑job training will be given for all duties. Basic IT skills are required for check‑in, boarding, and other customer service‑related tasks. Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations. Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction. Full training will be provided for both all aspects of the role to ensure compliance with safety standards and operations.
Customer Service Agent employer: Loganair Ltd
Contact Detail:
Loganair Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Research Sumburgh Airport and its operations. Understanding their values and what they stand for will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult passengers or unexpected situations. Role-playing these situations with a friend can help you feel more confident and prepared when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can make all the difference in landing that Customer Service Agent role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Sumburgh Airport. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share any experiences where you've gone the extra mile for a customer, especially in fast-paced environments like aviation or hospitality.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Agent. Use keywords from the job description to show that you understand what we're looking for.
Keep It Clear and Concise: We appreciate straightforward applications! Keep your writing clear and to the point. Avoid jargon and focus on what makes you a great fit for the role, ensuring we can easily see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Loganair Ltd
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in helping passengers. Share specific examples from your past experiences where you went above and beyond to assist customers, especially in high-pressure situations.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shifts and adapting to changing circumstances, be ready to discuss how you've successfully handled unexpected challenges in previous jobs. Highlight your ability to stay calm and focused under pressure.
✨Know the Company and Its Values
Research the airline and understand its commitment to safety and customer service. Be prepared to discuss how your personal values align with theirs, and why you want to be part of their team at Sumburgh Airport.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Customer Service Agent, like dealing with flight cancellations or passenger complaints. Practise your responses to these situations, showcasing your problem-solving skills and customer-first approach.