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- Tasks: Provide top-notch customer service and assist with baggage handling at Kirkwall Airport.
- Company: Join a dynamic team at Kirkwall Airport, dedicated to passenger satisfaction.
- Benefits: Flexible part-time hours, hands-on experience, and the chance to meet new people.
- Why this job: Be part of an exciting environment where every day brings new challenges and opportunities.
- Qualifications: Customer-focused attitude, excellent communication skills, and a valid driving licence.
- Other info: Work in all weather conditions and enjoy a varied role with a supportive team.
A part-time vacancy has arisen within the Customer Services, based in Kirkwall. Reporting to the Station Manager Kirkwall, the successful candidate will be proactive, helpful to passengers and dedicated to providing a robust and safe operation. Applications are invited from candidates who provide excellent customer service and support for the delivery of our operation at Kirkwall Airport.
Responsibilities
- Checking passengers in for flights
- Ensuring security protocols are adhered to
- Answer passenger queries when flights have been cancelled/delayed
- Arrange alternative transport/accommodation as required and
- Baggage handling
- Driving baggage vehicles and other ground service equipment.
Skills
- Be customer focused and helpful. Enjoy working with the public and meeting new people.
- Have excellent communication skills.
- Be able to respond quickly and efficiently to changing situations.
- Be able to deal with difficult situations and under pressure.
- Driving license essential due
The role is varied involving indoor and outside working, in all weathers. A shift pattern is worked by the team to support the 7 day a week operation
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Combined Customer Service and Ramp Agent employer: Loganair Ltd
Contact Detail:
Loganair Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Combined Customer Service and Ramp Agent
✨Tip Number 1
Get to know the company! Research Kirkwall Airport and its operations. Understanding their values and what they stand for will help you connect better during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult passengers or unexpected situations. Role-playing with a friend can really help us nail those responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give us insider tips about the role and the work culture at Kirkwall Airport.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive job postings that you won’t find anywhere else.
We think you need these skills to ace Combined Customer Service and Ramp Agent
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've helped passengers in the past and how you can bring that proactive attitude to Kirkwall Airport.
Be Clear and Concise: When filling out your application, keep your language straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific responsibilities from the job description, like handling baggage or responding to passenger queries, to show us you're a perfect fit.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role at Kirkwall Airport!
How to prepare for a job interview at Loganair Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Combined Customer Service and Ramp Agent. Familiarise yourself with tasks like checking passengers in, handling baggage, and ensuring security protocols. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation effectively. This will show that you’re proactive and dedicated to helping passengers.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, especially under pressure. Practice responses to scenarios like dealing with flight cancellations or managing upset passengers. This will help you convey your ability to think on your feet and respond efficiently.
✨Dress for the Job
Even though it’s a part-time role, first impressions matter! Dress smartly and appropriately for the interview. This shows that you take the opportunity seriously and are ready to represent the company well, both indoors and outdoors.