At a Glance
- Tasks: Provide top-notch customer service and assist with baggage handling at Kirkwall Airport.
- Company: Join a dynamic team at Kirkwall Airport, dedicated to passenger satisfaction.
- Benefits: Flexible part-time hours, hands-on experience, and the chance to meet new people.
- Other info: Work in all weather conditions and enjoy a varied role with a supportive team.
- Why this job: Be part of an exciting environment where every day brings new challenges and opportunities.
- Qualifications: Customer-focused attitude, excellent communication skills, and a valid driving licence.
A part-time vacancy has arisen within the Customer Services, based in Kirkwall. Reporting to the Station Manager Kirkwall, the successful candidate will be proactive, helpful to passengers and dedicated to providing a robust and safe operation. Applications are invited from candidates who provide excellent customer service and support for the delivery of our operation at Kirkwall Airport.
Responsibilities
- Checking passengers in for flights
- Ensuring security protocols are adhered to
- Answer passenger queries when flights have been cancelled/delayed
- Arrange alternative transport/accommodation as required and
- Baggage handling
- Driving baggage vehicles and other ground service equipment.
Skills
- Be customer focused and helpful. Enjoy working with the public and meeting new people.
- Have excellent communication skills.
- Be able to respond quickly and efficiently to changing situations.
- Be able to deal with difficult situations and under pressure.
- Driving license essential due
The role is varied involving indoor and outside working, in all weathers. A shift pattern is worked by the team to support the 7 day a week operation
Combined Customer Service and Ramp Agent in Kirkwall employer: Loganair Ltd
Join our dynamic team at Kirkwall Airport, where we prioritise a supportive work culture and exceptional customer service. As a part-time Combined Customer Service and Ramp Agent, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to make a real difference in passengers' travel experiences. Our commitment to employee development and a collaborative environment makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Combined Customer Service and Ramp Agent in Kirkwall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Loganair Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Loganair Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Combined Customer Service and Ramp Agent in Kirkwall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Loganair Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Loganair Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Loganair Ltd!
How to prepare for a job interview at Loganair Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
