Technical Services Manager

We have an opening within the Technical Services team based in Glasgow. The Technical Services Manager is responsible for the management and supervision of continuing airworthiness within their area and shall ensure that the organisation always complies with the applicable continuing airworthiness management, airworthiness review requirements of Part-M and Part-CAMO.

Key Responsibilities

• Establishment and development of procedures to meet Part-M, Part-CAMO, UK CAA and Loganair requirements so meeting company’s objectives.
• Ensuring Loganair procedures are in place within the continuing airworthiness organisation to meet Part-M, Part-CAMO, UK CAA and Loganair Limited requirements, and that the maintenance workforce under his control is adhering to these.
• The administration and economic running of the continuing airworthiness organisation including budget forecasts for all services under his control within the limits approved by executive management whilst meeting Part-M, Part-CAMO and UK CAA requirements.
• Notifying the Head of Continuing Airworthiness whenever deficiencies emerge which require their attention in respect of finance and the acceptability of standards.
• Reviewing corrective actions taken resulting from compliance audit monitoring so ensuring the requirements are met.
• Identification and review of departmental hazards.
• Implementation of the SMS, as applicable to airworthiness, and encouraging the involvement of CAMO staff.

Skills and Knowledge

• Ensuring that all continuing airworthiness tasks are carried out in accordance with agreed procedures.
• Ensuring the competence of all personnel engaged in continuing airworthiness tasks by ensuring that a programme of training and continuation training to meet current and future requirements is established.
• The development of staff ensuring that all are competent, trained, motivated and available to fulfil the requirements of their respective department operating within budget.
• Set departmental safety and key performance indicators to support a continual improvement process.
• Monitoring performance against the standards defined above, analysing deviations and ensuring corrective action is taken.
• To ensure effective department and inter department communications channels exist and are maintained with engineering internal and external customers.
• Ensuring that all contracted/subcontracted services are correctly detailed, and that the requirements of the contract or order are fulfilled.
• Carry out the final selection of applicants for positions within the continuing airworthiness organisation.
• Ensure, through delegated authority and assignment of responsibility, the appropriate liaison with Regulatory authorities, Original Equipment Manufacturers and other operational relevant entities relevant to maintenance operations, takes place.
• Undertaking any other duties and responsibilities as may be required by senior management from time to time where such duties will not conflict with the primary function and responsibilities as set out above.

The Technical Services Manager will demonstrate excellent skills in managing CAMO activities within the Technical Services department and be able to clearly convey technical and non-technical information to their audience, using written and verbal means of communication. IT skills will be to a professional level, and will be competent in Microsoft Packages, including Word, Excel and PowerPoint. The Technical Services Manager will develop positive constructive working relationships between CAMO and other team members and managers within the company, demonstrating personal competence, reliability and being a valued member of the wider company team.

Attitude

• Analytical skills: Strong analytical and numeracy skills.
• Interpersonal skills: Having the abilities to build and maintain relationships at all levels.
• Communication and influencing: Demonstrating strong influencing and communication skills. The Technical Services Manager will be able to adjust style and language to meet the needs of the audience, will review work for accuracy/relevance and will present data effectively in an understandable format.
• Teamwork: The Technical Services Manager will work closely with the CAMO and other team members and managers. The Technical Services Manager will listen to other views and give and receive constructive feedback.
• Accountability: The Technical Services Manager will take responsibility for their own actions and decisions and will work well on their own initiative.
• Flexibility: Having ability to adapt and respond to changing work demands whilst working under pressure.

Training and Experience

The minimum requirements for the role are noted below. They are not absolute in themselves, but could be expected of a competent Technical Services Manager:

• A Mechanical or Aeronautical University Degree OR hold an EASA/UK CAA Part 66 Cat B1 License; OR Experience in a similar role within an airline or with a manufacturer or overhaul agency;
• Previous people management experience.