Ramp Agent

Loganair operates a comprehensive network of scheduled and charter flights around the United Kingdom and Europe. It continues to grow, and it now has around 850 members of staff in various departments, including Engineering, Flight Operations, Ground and Customer Services, Safety and Compliance, Commercial, Finance and Operations. We have stations throughout the United Kingdom.

We are looking for a Ramp Agent to join the team at Sumburgh Airport. The successful candidate will play a crucial role in ensuring efficient and safe ground handling operations. A Ramp Agent should prioritize safety above all else, be vigilant, proactive, and committed to following safety procedures and protocols. Foster a safety culture by actively reporting and addressing any safety concerns.

The main activities that will be carried out by a Ramp Agent include:

• Load and unload baggage, cargo, and mail in a safe and secure manner.
• Ensure accurate routing and sorting of baggage to respective aircraft.
• Guide the aircraft during arrival and departure using hand signals and communication devices.
• Direct aircraft to designated parking stands using safe marshaling techniques.
• Assist in the loading and unloading of passenger baggage, cargo, and equipment.
• Safely operate ground support equipment (GSE) such as tugs, loaders, and conveyor belts.
• Maintain the cleanliness and safety of the ramp area, including removing debris and foreign objects.
• Conduct routine checks on GSE to ensure operational readiness and report any defects or damages.
• Provide courteous and helpful assistance to passengers with special needs or inquiries.
• Maintain a professional appearance and demeanor while interacting with passengers.

Demonstrate professionalism, empathy, and effective communication skills when interacting with passengers and crew members. Current knowledge of the latest aviation regulations, company procedures, and industry best practices is essential. Excellent understanding of aviation regulations, safety protocols, and emergency procedures is required. Strong communication and teamwork skills are necessary, along with the ability to remain calm under pressure and make sound decisions in a dynamic environment. Strong situational awareness to assess and understand weather conditions, and any potential risks or challenges is important. Knowledge of ramp operations and ground handling procedures is an advantage.

We are seeking individuals with a positive, can-do attitude who excel in dynamic, fast-paced environments. In this role, you’ll deliver outstanding service with a friendly, customer-first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you’ll work collaboratively to ensure smooth operations and on-time flights. Flexibility and proactivity are essential, as no two days are the same.

Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction. Basic computer skills for using electronic devices and systems are required. Good verbal and written communication skills are necessary. Knowledge of ramp operations and ground handling procedures is an advantage. The ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations. Experience working in a safety-critical environment is preferred. A Driving License must be currently held or obtained within 1 year of commencing the role as airside driving is one of the responsibilities of a Ramp Agent.

Benefits include:

• Staff Travel Scheme with Loganair and many other airlines worldwide.
• Flexible working options.
• Free flu jabs.
• Health & wellbeing programme.
• Access to Mental Health First Aiders.
• Life Assurance.
• Contributory pension scheme – Up to 6% Company contribution.
• Access to a suite of gym, health and active discounts.
• Staff Referral Scheme.
• Annual Leave Purchase Scheme.