At a Glance
- Tasks: Help passengers check in, answer queries, and ensure smooth operations at Sumburgh Airport.
- Company: Join a dynamic airline committed to safety and customer service.
- Benefits: Enjoy staff travel perks, flexible hours, health programmes, and a contributory pension scheme.
- Other info: Work outdoors in all weathers and enjoy varied daily tasks.
- Why this job: Make a real difference in people's journeys while working in a fast-paced environment.
- Qualifications: Customer service experience is a plus, but full training will be provided.
The predicted salary is between 24000 - 36000 £ per year.
Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on-time airline. The opportunity is for a Customer Service Agent at Sumburgh Airport. The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts.
Key Responsibilities
- Checking passengers in for flights
- Ensuring security protocols are adhered to
- Answering passenger queries when flights have been cancelled/delayed
- Arranging alternative transport/accommodation as required
- Providing telephone ticketing sales support
- Accepting and processing cargo
- Supporting the oil and gas operation
Skills and Knowledge
- Be customer focused and helpful
- Enjoy working with the public and meeting new people
- Have excellent communication skills
- Be able to respond quickly and efficiently to changing situations
- Be able to deal with difficult situations with tact and diplomacy
The role is varied, involving indoor and outdoor work, in all weathers.
Attitude
We are seeking individuals with a positive, can-do attitude who excel in dynamic, fast-paced environments. In this combined Customer Service Agent role, you’ll deliver outstanding service with a friendly, customer-first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you’ll work collaboratively to ensure smooth operations and on-time flights. Flexibility and proactivity are essential, as no two days are the same.
Training and Experience
- Previous experience in customer service (preferably in a fast-paced, high-pressure environment such as aviation, hospitality, or retail) is highly desirable but not essential, as full training will be provided.
- Experience in ramp operations or ground handling is an advantage, though on-the-job training will be given for all duties.
- Basic IT skills are required for check-in, boarding, and other customer service-related tasks.
- Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations.
- Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction.
- Full training will be provided for both all aspects of the role to ensure compliance with safety standards and operations.
Contract Length: 9 Months
Employment Type: Temporary
Contracted Weekly Hours: 40 hours per week
Company Benefits
- Staff Travel Scheme with Loganair and many other airlines worldwide
- Flexible working options
- Free flu jabs
- Health & wellbeing programme
- Access to Mental Health First Aiders
- Life Assurance
- Contributory pension scheme – Up to 6% Company contribute
- Access to a suite of gym, health and active discounts
- Annual Leave Purchase Scheme
Customer Service Agent employer: Loganair Limited
Loganair Limited is an exceptional employer, offering a dynamic work environment in the heart of Glasgow. With a strong focus on employee development and comprehensive training, we empower our team to excel in customer service while enjoying a supportive culture that values flexibility and teamwork. Join us to be part of a company that not only prioritises customer satisfaction but also invests in your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they prioritise customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with passengers and potentially stressful situations, role-play common scenarios with friends or family. This will help you stay calm and articulate when it counts.
✨Tip Number 3
Be flexible and ready to adapt! The job can change quickly, so demonstrate your ability to handle unexpected situations. Share examples from past experiences where you've successfully navigated challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let us see your enthusiasm for helping people. Share any experiences where you've gone the extra mile for a customer, as this will resonate with our focus on delivering outstanding service.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the key responsibilities of the Customer Service Agent role. We want to see how you can adapt to the dynamic environment at Sumburgh Airport!
Keep It Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures it gets to the right place and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at Loganair Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Agent. Familiarise yourself with tasks like checking passengers in, handling queries about delays, and ensuring security protocols are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves working closely with the public, be prepared to discuss your experience in customer service. Think of specific examples where you've helped someone or resolved a difficult situation. Highlighting your communication skills and ability to stay calm under pressure will impress the interviewers.
✨Demonstrate Flexibility and Adaptability
The job requires a positive, can-do attitude and the ability to adapt to changing situations. Be ready to share instances where you've had to think on your feet or adjust to unexpected challenges. This will show that you can thrive in a dynamic environment, which is crucial for this position.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the company and the role. For example, you could ask about the training process or how the team collaborates during busy periods. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
