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For Companies At a Glance
- Tasks: Book services, advise on warranties, and manage customer interactions in a fast-paced environment.
- Company: Leading automotive retailer in Newcastle upon Tyne with a supportive team culture.
- Benefits: Competitive salary, generous leave, discounted tech, gym memberships, and health cover.
- Why this job: Join a passionate team and make a real difference in customer service within the automotive industry.
- Qualifications: Experience in automotive service and a passion for cars and customer care.
- Other info: Great opportunities for professional development and employee wellbeing.
The predicted salary is between 29000 - 35000 £ per year.
A leading automotive retailer in Newcastle upon Tyne is seeking an experienced Service Advisor to join their Aftersales Team. The role involves booking customer services, advising on warranty, managing high customer volumes, and maintaining records. With an OTE of up to £35,000 and a base salary of £29,000 per year, this full-time position is ideal for those passionate about customer service and the automotive industry. Join a supportive team that values professional development and employee wellbeing.
Benefits
- Competitive salaries with structured pay scales
- Generous annual leave
- Enhanced family leave
- Access to Techscheme for discounted technology
- Eyecare vouchers
- Dental insurance
- Critical illness cover
- Discounted gym memberships
Qualifications
- Must have experience in a similar role within the automotive industry.
- Passion for customer service and cars is essential.
- Ability to explain technical information clearly.
Responsibilities
- Booking MOTs, services, and other repair work for customers.
- Advising customers about warranty cover and upselling additional parts.
- Liaising with the Aftersales department to schedule appointments.
- Managing high volume customer interactions.
- Maintaining accurate customer records.
Due to the nature of our roles, candidates must be a UK resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates or relocation packages.
Locations
Automotive Service Advisor in Newcastle upon Tyne, North East employer: Logan Lewis Recruitment
Contact Detail:
Logan Lewis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Newcastle upon Tyne, North East
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the automotive industry.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to explain technical info or handle a tricky customer. Role-playing with a friend can help you feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and even a foot in the door for that Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Automotive Service Advisor in Newcastle upon Tyne, North East
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for cars and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and have a knack for the automotive world.
Tailor Your CV: Make sure your CV is tailored to the role of Service Advisor. Highlight your relevant experience in the automotive industry and any specific skills that match what we’re looking for. A personalised CV shows us you’ve put in the effort!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language to explain your experience and how it relates to the responsibilities of the role. We appreciate applications that are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Logan Lewis Recruitment
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Understand common services, warranties, and technical terms that might come up. This will help you explain things clearly to customers and show that you're passionate about the industry.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you managed high volumes of customer interactions or resolved issues effectively. This will demonstrate your ability to thrive in a busy environment.
✨Practice Your Communication Skills
Since you'll need to explain technical information to customers, practice simplifying complex concepts. You could even role-play with a friend to get comfortable. Clear communication is key to being a successful Service Advisor.
✨Show Enthusiasm for the Role
Let your passion for cars and customer service shine through during the interview. Share why you want to work in this role and how you can contribute to the team. A positive attitude can make a big difference!
