Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a customer support team and optimise workflows for exceptional service.
- Company: Fast-growing care software start-up transforming the social care sector.
- Benefits: Competitive salary, healthcare bonuses, and a mission-driven work environment.
- Why this job: Make a real difference in social care while leading a passionate team.
- Qualifications: Experience in customer support management and a passion for technology.
- Other info: Dynamic London office with opportunities for personal and professional growth.
The predicted salary is between 43000 - 51000 £ per year.
About us
Log my Care is one of the fastest-growing Care Software start-ups in the UK, having quadrupled its customer base since 2020. Our mission is to digitise the social care sector (care homes and home care agencies) and help hundreds of thousands of carers to provide a better quality of care to the UK’s most vulnerable people. The sector is over 60% analogue and paper-based, losing out on the many benefits technology can bring. We’re passionate about changing this with our awesome mobile App and Web-based tools that make delivering care far, far easier for hard-working carers.
The role
We are looking for an experienced Senior Customer Support Manager to lead our customer support team while driving operational excellence across support functions. You will manage a team of support executives, optimise workflows, and ensure exceptional customer experiences while implementing the systems and processes needed to scale our support operations effectively.
- Salary Range: £50K - £60K
- Location: This role is based in London. Our mandatory in-office days are Wednesdays.
- Mission-Driven: Passion for improving social care outcomes and supporting vulnerable populations through technology.
The Interview process:
- Submit your Application
- Exploratory video call with Olivia (People Manager) (25 mins)
- Video Interview with Owen (Customer Ops Exec) via video call (45 mins)
- In-person task with Umar (CFO), Leo (CS Director), Felena (Sr. CXE)
- Final video interview with Sam (Co-founder)
Senior Customer Support Manager Customer Success · London Office · employer: Log my Care
Contact Detail:
Log my Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Manager Customer Success · London Office ·
✨Tip Number 1
Get to know the company inside out! Research Log my Care's mission and values, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in making a difference in social care.
✨Tip Number 2
Practice makes perfect! Prepare for those video calls by rehearsing common interview questions and your responses. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! As a Senior Customer Support Manager, you'll need to demonstrate your ability to lead a team effectively. Think of examples from your past experiences where you've successfully managed a team or improved customer satisfaction.
✨Tip Number 4
Don't forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Customer Support Manager Customer Success · London Office ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Customer Support Manager. Highlight your experience in managing teams and optimising workflows, as these are key aspects of the job. We want to see how your skills align with our mission to improve social care outcomes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology in social care and how you can contribute to our mission. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience in customer support or management roles. We’re looking for someone who can lead a team effectively, so share examples of how you've driven operational excellence in previous positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Log my Care
✨Know the Company Inside Out
Before your interview, dive deep into Log my Care's mission and values. Understand their journey in digitising the social care sector and how they’ve quadrupled their customer base. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Senior Customer Support Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've optimised workflows or improved customer experiences in previous roles. Be ready to discuss specific strategies you would implement at Log my Care.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or improve team performance. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of your interviews, don’t forget to ask questions that show your interest in the role and the company. Inquire about the challenges the customer support team currently faces or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
