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- Tasks: Lead onboarding and training for top-tier customers, ensuring smooth implementation and quick value realisation.
- Company: Join Log My Care, a forward-thinking platform transforming care with innovative technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in the care sector while developing your skills in a dynamic environment.
- Qualifications: Experience in SaaS onboarding and customer training, with strong communication skills.
- Other info: Collaborative team atmosphere with a focus on continuous improvement and customer success.
The predicted salary is between 36000 - 44000 £ per year.
About us
Log my Care is the platform for next-generation care providers. We’re built for forward-thinking care teams who want to move beyond outdated systems and deliver the very best person-led care. Our mission is to enable providers to deliver proactive care, helping teams anticipate needs, prevent issues before they arise, and give people the best chance at healthier, happier lives. Outdated, clunky software wastes time and holds care back. We’re building the antidote: intuitive, powerful tools that save hours on admin, unlock smarter insights, and raise the standard of care every day. That’s why over 2,000 providers across the UK choose Log my Care to deliver safer, smarter, more proactive care that transforms lives.
The role
We’re looking for an Onboarding & Training Manager to deliver a best-in-class onboarding and training experience for Enterprise-level customers, while also supporting the scale and maturity of Log My Care’s digital onboarding and training journeys. You'll own all Enterprise onboarding and training delivery end-to-end, ensuring customers are implemented smoothly, trained effectively, and set up to realise value quickly. In parallel, the role works closely with the Digital Customer Enablement Manager to improve the quality, structure, and effectiveness of digital onboarding flows, help articles, video content, and self-serve education, ensuring insights from high-touch Enterprise onboarding directly inform scalable digital experiences.
Why this role matters:
This role ensures Enterprise customers receive the depth, structure, and confidence they need, while directly strengthening Log My Care’s digital onboarding and training motion. It plays a critical role in reducing early-stage risk, improving adoption, and building a mature, scalable Customer Success engine.
Location: This role is based in London. Our mandatory in-office days are Wednesdays & Fridays.
Salary Range: £45K - £55K
As an Onboarding + Training Manager, you will:
- Enterprise Onboarding & Training: Own end-to-end onboarding and training for Top Tier customers, from contract signature through handover to BAU Customer Success. Design and deliver high-touch, structured onboarding and role-based training to ensure smooth implementation, clear success milestones, and fast time to value. Act as the primary onboarding and training contact throughout implementation.
- Digital Onboarding & Enablement: Partner with the Digital Customer Enablement Manager to improve digital onboarding and training journeys. Feed insights from Enterprise onboarding into scalable digital experiences, including help articles, videos, guides, and FAQs, ensuring alignment between human-led and digital-led onboarding across customer segments.
- Content & Knowledge Quality: Own the quality of onboarding and training content across live and digital formats. Regularly review and improve materials to ensure they are clear, role-appropriate, and up to date, working with Product and Support to reduce early-life support tickets through better education and self-service.
- Process & Playbooks: Create and maintain Enterprise onboarding and training playbooks, documenting processes, best practices, and workflows, and support their embedding into systems alongside the Digital Customer Enablement Manager.
- Measurement & Improvement: Own Enterprise onboarding and training metrics (e.g. Time-to-Live, Time-to-Value, completion rates, CSAT/CES), using customer and internal feedback to continuously improve onboarding, training, and content quality.
- Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Support, and Digital Enablement to ensure aligned handovers, clear expectations, and the ongoing evolution of onboarding and training as the business scales.
What Good Looks Like in this role (Success Measures)
- Enterprise customers onboarded smoothly, on time, and with confidence.
- Faster Time-to-Live and Time-to-Value for Enterprise accounts.
- Clear, repeatable Enterprise onboarding playbooks in place.
- Noticeable improvement in digital onboarding and training content quality.
- Reduced onboarding-related escalations and early-life support tickets.
- Strong alignment between human-led and digital onboarding experiences.
Skills & Experience
Must-haves:
- Proven experience owning Enterprise onboarding and/or customer training in a SaaS environment
- Confident in facilitating live onboarding and training sessions with senior customer stakeholders
- Experience designing and delivering structured onboarding programmes and training content
- Strong attention to detail and a high bar for content quality
- Ability to translate complex customer needs into clear, practical, and actionable guidance
- Customer-first and empathetic approach, with a strong focus on user outcomes
- Calm, organised, and process-driven, with the ability to manage multiple onboarding journeys
- Comfortable balancing high-touch Enterprise delivery with scalable, repeatable thinking
Nice to haves:
- Experience working alongside Digital Enablement, Customer Enablement, or CS Ops functions
- Hands-on experience with customer success and delivery tools such as HubSpot, Asana, and Intercom
- Familiarity with knowledge bases, LMS platforms, and video training tools
- Experience in care-tech, health-tech, or other regulated environments
- Understanding of Time to Live (TTL), Time to Value (TTV), and customer value frameworks
- Collaborative, proactive, and quality-focused mindset
- Confidence operating in a fast-scaling environment
The Interview process:
- Submit your Application
- Exploratory call with Kris, our recruiter (25 mins)
- Video Interview with Amber, Director of Customer Success & Manager) (45 mins)
- In-person task with Amber, Mike, Customer Success Manager & Lizzie, Director of Sales + Marketing (1 hour)
- Final video interview with Sam (Co-founder & CEO) to discuss what you might bring to the role and how you might embody our values at LmC (20 minutes).
DI Statement
Log My Care is committed to being an inclusive and diverse workplace. The excellent work produced by our team would not be possible without bringing together all of our team’s different backgrounds, experiences and skills. We treat every employee equally and fairly, regardless of age, disability, gender, marital status, race, religion, or sexual orientation. It is vitally important that each of our team members feels confident, comfortable, and empowered.
Recruitment notice
Note to recruitment agencies: Log My Care is committed to building a long-term approach to our hiring strategy. We are therefore already working in partnership with a selected talent partner. We, therefore, ask you to hold off sending speculative CVs or sales approaches.
Onboarding + Training Manager in London employer: Log my Care
Contact Detail:
Log my Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding + Training Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Onboarding + Training Manager. Highlight your experience in SaaS and customer training to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Onboarding + Training Manager in London
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for person-led care shine through. We want to see how you connect with our mission and how your experience aligns with delivering proactive care.
Tailor Your Experience: Make sure to highlight your relevant experience in onboarding and training within a SaaS environment. We’re looking for specific examples that demonstrate your ability to manage Enterprise-level customers effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Log My Care!
How to prepare for a job interview at Log my Care
✨Know the Company Inside Out
Before your interview, make sure you understand Log My Care's mission and values. Familiarise yourself with their platform and how it benefits care providers. This will help you demonstrate your genuine interest in the role and align your answers with their goals.
✨Showcase Your Training Experience
Be ready to discuss your previous experience in onboarding and training, especially in a SaaS environment. Prepare specific examples of how you've designed and delivered structured programmes that led to successful outcomes for customers. This will highlight your capability to own the onboarding process.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple onboarding journeys. Think of scenarios where you had to balance high-touch delivery with scalable solutions, and be ready to share how you approached those challenges.
✨Emphasise Collaboration Skills
Since this role involves cross-functional collaboration, be prepared to discuss how you've worked with different teams in the past. Highlight your ability to communicate effectively with stakeholders from various departments, ensuring smooth handovers and aligned expectations.
