At a Glance
- Tasks: Manage SMB accounts, handle renewals, and improve payment processes.
- Company: Log my Care, a growing B2B SaaS company in the care sector.
- Benefits: Salary of £26,000, flexible remote work, and potential contract extension.
- Other info: Enjoy a hybrid work model with opportunities for career growth.
- Why this job: Gain valuable experience in customer success while making a difference in the care industry.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 46125 - 56375 £ per year.
Log my Care is seeking a Customer Success Intern to manage SMB accounts, handle renewals, and improve payment processes.
You will liaise with customers, support renewals, and assist with billing queries, reporting to the Customer Success Manager.
The role combines in-office days in London with remote work.
The position offers a 6-month fixed-term contract with potential extension and a salary around £26,000 per year, plus exposure to a growing B2B Saa S environment in the care sector.
#J-18808-Ljbffr
Hybrid Customer Success Intern: Billing & Renewals in London employer: Log my Care
Log my Care is an exceptional employer that champions innovation and inclusivity in the care sector. With a strong focus on employee growth, we offer a collaborative work culture where your contributions directly impact the lives of care providers and recipients. Located in a vibrant environment, our team enjoys the benefits of flexible working arrangements, professional development opportunities, and the chance to be part of a mission-driven company that is transforming care delivery across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Success Intern: Billing & Renewals in London
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Log my Care for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Hybrid Customer Success Intern: Billing & Renewals in London
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Log my Care know you’re keen to grow alongside their team.
How to prepare for a job interview at Log my Care
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Log my Care.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
