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- Tasks: Assist customers with technical issues and provide solutions via various communication channels.
- Company: Join Loftware, a global leader in supply chain solutions.
- Benefits: Competitive salary, remote work options, training, and generous vacation time.
- Why this job: Shape the future of supply chains while helping customers succeed.
- Qualifications: Fluent in English and Chinese, with customer support experience.
- Other info: Inclusive culture that values diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.
We are looking for a Customer Technical Support Specialist who can actively speak English and Chinese to assist our customers with technical problems when using our products. Customer Technical Support Specialist responsibilities include:
- Resolving customer queries, troubleshooting technical issues, recommending solutions and guiding product users through features and functionalities.
- Responding to customer queries in a timely and accurate way, via phone, email, customer portal or chat.
- Identifying customer needs and helping customers use specific features.
- Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users).
- Updating our internal databases with information about technical issues and useful discussions with customers.
- Sharing feature requests and effective workarounds with other team members.
- Informing customers about new features and functionalities.
- Following up with customers to ensure their technical issues are resolved.
- Gathering customer feedback and sharing with our Product, Sales and Marketing team.
Requirements and skills:
- Experience as a Customer Technical Support Specialist or similar role.
- Active speaking and writing in English and Chinese.
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- BSc in Information Technology or relevant education.
Targeted Technical Knowledge (which is helpful):
- Knowledge of Java, C++, XML, JavaScript, .NET, J2EE is helpful.
- Previous experience with database Oracle and/or SQL Server.
- Knowledge of ERP, CRM, WMS or MES systems.
- Knowledge of system and network management issues and tools.
- Working knowledge of: LDAPs, Operating Systems, Networks, Webservers, Application servers.
- Knowledge of Web Services, Service Oriented Architecture, Web Based UI’s.
Why Join Loftware? Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities! Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table. We use the power of the global team, with locations and employees working together all over the world. We set you up for success! We offer comprehensive training to all employees and place an emphasis on employee development and mentorship. We offer competitive salaries, benefits, 401k plus company match, ample vacation time, paid family leave, tuition discounting on continued education, remote work flexibility, and more!
We win with inclusion. At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
About us: We make the Supply Chain work. At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.
Technical Support Specialist in Wokingham employer: Loftware
Contact Detail:
Loftware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Wokingham
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Loftware on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent communication, try role-playing common customer scenarios with a friend. This will help you feel more confident when discussing your problem-solving abilities during interviews.
✨Tip Number 3
Familiarise yourself with help desk software! If you haven’t used any before, check out some tutorials online. Being able to talk about your experience with these tools will show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Loftware.
We think you need these skills to ace Technical Support Specialist in Wokingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Specialist role. Highlight your experience with help desk software and any technical skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention your ability to earn clients' trust – that’s a biggie for us!
Highlight Relevant Experience: If you've worked in a similar role before, make sure to showcase that experience! Talk about specific situations where you resolved technical issues or helped customers navigate products. We love seeing real examples of your problem-solving skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Loftware!
How to prepare for a job interview at Loftware
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Java, C++, and help desk software. Being able to discuss these topics confidently will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Practice Your Communication Skills
Since this role requires excellent communication in both English and Chinese, practice explaining technical concepts in simple terms. You might even want to role-play common customer scenarios to get comfortable with the language and tone you'll need.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and patience when dealing with tough cases.
✨Familiarise Yourself with the Company Culture
Research Loftware’s values and mission. Understanding their commitment to inclusion and employee development will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
