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For Companies At a Glance
- Tasks: Assist customers with technical issues using your bilingual skills in English and Chinese.
- Company: Leading supply chain technology firm with a focus on innovation.
- Benefits: Flexible hybrid work options, competitive salary, and career development opportunities.
- Why this job: Join a dynamic team and make a difference in customer support while utilising your language skills.
- Qualifications: Experience in technical support and familiarity with help desk software required.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
The predicted salary is between 30000 - 48000 £ per year.
A leading supply chain technology firm is seeking a Customer Technical Support Specialist. In this role, you will assist customers with technical issues, utilizing your communication skills in both English and Chinese.
The ideal candidate has experience in technical support, familiarity with help desk software, and a degree in Information Technology.
This position is hybrid with opportunities based in England or remote for U.S.-based candidates.
Bilingual Technical Support Specialist (EN/ZH) Remote in Wokingham employer: Loftware
Contact Detail:
Loftware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Technical Support Specialist (EN/ZH) Remote in Wokingham
✨Tip Number 1
Make sure to brush up on your technical skills before the interview. We want you to feel confident discussing troubleshooting methods and help desk software, so take some time to review common issues and solutions in your field.
✨Tip Number 2
Practice your bilingual communication! Since this role requires both English and Chinese, try role-playing with a friend or using language apps to ensure you're comfortable switching between languages during the interview.
✨Tip Number 3
Research the company and its products. Knowing their supply chain technology inside out will not only impress them but also help you tailor your answers to show how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate candidates like you to join our team.
We think you need these skills to ace Bilingual Technical Support Specialist (EN/ZH) Remote in Wokingham
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role requires both English and Chinese, make sure to highlight your language proficiency in your application. Use examples of how you've successfully communicated technical information in both languages.
Tailor Your Experience: We want to see how your past experiences relate to the job. Be specific about your technical support background and any help desk software you’ve used. This helps us understand how you can fit into our team.
Be Clear and Concise: When writing your application, clarity is key! Avoid jargon and keep your sentences straightforward. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Loftware
✨Brush Up on Your Technical Skills
Make sure you’re well-versed in the technical aspects of the role. Review common technical issues and solutions related to supply chain technology. Being able to demonstrate your knowledge during the interview will show that you're ready to tackle customer queries head-on.
✨Practice Your Bilingual Communication
Since this role requires fluency in both English and Chinese, practice answering common interview questions in both languages. This will help you feel more comfortable switching between languages and ensure you can communicate effectively with customers.
✨Familiarise Yourself with Help Desk Software
Research and get familiar with popular help desk software that companies use. If you have experience with specific tools, be prepared to discuss how you’ve used them to resolve customer issues efficiently. This shows you’re proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your problem-solving skills and how you maintained a positive attitude under pressure. This will demonstrate your ability to provide excellent support, which is crucial for this role.
