At a Glance
- Tasks: Lead service solutions, scoping, and proposal development to drive customer success.
- Company: Join a global leader in the business-critical industry with a focus on innovation.
- Benefits: Comprehensive training, employee development, and a diverse, inclusive workplace.
- Other info: Hybrid or remote work options available, with excellent career growth opportunities.
- Why this job: Make a real impact by shaping services that accelerate customer outcomes.
- Qualifications: 5+ years in professional services with strong analytical and communication skills.
The predicted salary is between 55000 - 65000 € per year.
Possible Locations: Reading, United Kingdom (hybrid or remote). Visa sponsorship is not available for this role.
Role Description
Partners with Sales, Solution Consultants and Professional Services Delivery to scope, shape and position services offerings that accelerate customer outcomes and drive services bookings. Translates customer requirements into clear solution approaches, effort estimates and high quality Statements of Work (SOWs) while ensuring alignment between what is sold and what is delivered. Hands‑on individual contributor with strong analytical skills, consultative customer engagement and delivery knowledge supporting complex enterprise opportunities.
Key Responsibilities
- Services Solutioning & Scoping: Lead discovery with prospects/customers to understand business objectives, current‑state processes, constraints and success criteria. Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies and acceptance criteria). Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations.
- Statement of Work (SOW) & Proposal Development: Draft and refine Statements of Work and supporting proposal content to ensure clarity, completeness and alignment with commercial and delivery standards. Make scope boundaries explicit (in‑scope/out‑of‑scope), including customer responsibilities, readiness items, required environments, integrations and change control. Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value.
- Sales Partnership & Deal Support: Partner with Account Executives and Solution Consultants on services strategy, proposal positioning and customer presentations. Participate in late‑stage deal cycles to address scope questions, negotiate deliverables and manage expectations for time‑to‑value. Maintain services pipeline hygiene by updating scoping artefacts, assumptions and approvals in a timely manner.
- Delivery Alignment & Continuous Improvement: Coordinate Sales‑to‑Delivery handoffs so project teams receive complete scope context and supporting documentation. Analyze variances between sold scope and delivered outcomes and recommend improvements to templates, estimating guidelines and scoping playbooks. Contribute to standardising services offerings, accelerators and best practices to increase quality, predictability and scalability.
- Stakeholder Communication: Communicate complex technical and delivery concepts in a clear, customer‑friendly manner, tailoring detail level to the audience. Build trusted relationships across Sales, Services, Product and Engineering to remove blockers and improve customer experience.
Qualifications & Experience
- 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer‑facing role in enterprise software/SaaS.
- Demonstrated experience scoping and documenting services engagements, including Statements of Work development, assumptions, dependencies and change control.
- Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies such as Agile, Waterfall or hybrid.
- Strong analytical and problem solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations.
- Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders.
- Comfort working cross‑functionally with Sales, Solution Consultants, Delivery, Product and Engineering; able to manage multiple priorities in a deadline‑driven environment.
- Ability to travel to a limited extent, as needed.
- Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain or a related field (or equivalent experience).
- Professional certifications such as PMP, ITIL or Agile are a plus.
Benefits
Working for the undisputed global leader in a business‑critical industry offers unparalleled possibilities. Our team is made up of talented, curious and inspiring people who bring unique expertise to the table. We use the power of the global team. We set you up for success with comprehensive training and an emphasis on employee development.
Inclusion
At Loftware, inclusion, diversity and belonging are paramount to our success and culture. We are an equal opportunities employer and are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability or protected veteran status. We invest in our employees to inspire confidence and help everyone realize their full potential.
Senior Service Solutions Analyst in Winnersh employer: Loftware
Loftware is an exceptional employer that prioritises employee development and inclusivity, offering a dynamic work culture where talented individuals can thrive. With opportunities for comprehensive training and growth, employees are empowered to reach their full potential while collaborating with a diverse team in a hybrid or remote setting in Reading, UK. Join us to be part of a global leader in a business-critical industry, where your contributions directly impact customer success and drive innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Solutions Analyst in Winnersh
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service solutions. Think about how your experience aligns with the role and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Service Solutions Analyst in Winnersh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in professional services solutioning and your analytical skills. We want to see how your background aligns with the role of a Senior Service Solutions Analyst.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder communication, it’s crucial to demonstrate your written and verbal communication skills. Use clear and concise language in your application to reflect how you can convey complex concepts effectively.
Highlight Relevant Experience:Don’t forget to emphasise your experience with Statements of Work (SOWs) and your familiarity with implementation methodologies like Agile or Waterfall. We’re looking for someone who can hit the ground running, so make that experience shine!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Loftware
✨Know Your Stuff
Make sure you understand the role of a Senior Service Solutions Analyst inside out. Familiarise yourself with key concepts like Statements of Work, service solutioning, and the methodologies mentioned in the job description. This will help you speak confidently about how your experience aligns with the company's needs.
✨Prepare Real-World Examples
Think of specific instances from your past work where you've successfully scoped services, developed proposals, or collaborated with sales teams. Be ready to share these examples during the interview to demonstrate your hands-on experience and problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their current projects, team dynamics, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Showcase Your Communication Skills
Since the role involves communicating complex concepts clearly, practice articulating your thoughts in a concise manner. You might even want to do a mock interview with a friend to refine your delivery and ensure you can tailor your communication style to different audiences.
