At a Glance
- Tasks: Partner with teams to shape service offerings and drive customer success.
- Company: Join Loftware, a leader in the business-critical industry with a focus on growth.
- Benefits: Enjoy hybrid or remote work options and a commitment to diversity and inclusion.
- Other info: Collaborative environment with opportunities for professional development and career advancement.
- Why this job: Make a real impact by translating customer needs into effective service solutions.
- Qualifications: Strong analytical skills and experience in business or related fields required.
The predicted salary is between 50000 - 60000 € per year.
At Loftware, it’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry.
Possible locations: Reading, United Kingdom (hybrid or remote). Please note: Visa sponsorship is not available for this role.
Role Description
The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. This role translates customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs), while ensuring alignment between what is sold and what is delivered. The Senior Service Solutions Analyst is a hands-on individual contributor who brings strong analytical skills, consultative customer engagement, and practical delivery knowledge to support complex enterprise opportunities. Reporting to the Senior Manager, Service Sales Organization, this role collaborates closely with Sales, Services Sales leadership, Delivery Managers, Solution Architects, and Technical Consultants to develop value-based service proposals, manage deal risk, and continuously improve scoping standards, tools, and processes.
Key Responsibilities
- Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria.
- Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies, and acceptance criteria).
- Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations.
- Statement of Work (SOW) familiarity with implementation methodologies (Agile, Waterfall, or hybrid).
- Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations.
- Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders.
- Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment.
- Ability to travel to a limited extent, as needed.
- Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience).
- Professional certifications (e.g., PMP, ITIL, Agile) are a plus.
We win with inclusion. At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
Senior Service Solutions Analyst employer: Loftware
At Loftware, we pride ourselves on fostering a dynamic work culture that champions inclusion, diversity, and personal growth. As a Senior Service Solutions Analyst in Reading, you will have the opportunity to collaborate with cross-functional teams, engage with senior stakeholders, and contribute to meaningful projects that drive customer success. Our commitment to employee development ensures that you will have access to resources and support to advance your career in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Solutions Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Loftware or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of the Senior Service Solutions Analyst. Brush up on your analytical skills and be ready to discuss how you can translate customer requirements into effective service solutions.
✨Tip Number 3
Showcase your problem-solving abilities! During interviews, share specific examples of how you've tackled complex challenges in previous roles. This will demonstrate your hands-on experience and analytical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Loftware.
We think you need these skills to ace Senior Service Solutions Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Solutions Analyst role. Highlight your analytical skills and experience in translating customer requirements into service solutions, as this is key for us.
Showcase Your Communication Skills:Since excellent written and verbal communication is crucial, use your application to demonstrate how you can present complex ideas clearly. We want to see examples of how you've influenced decisions with senior stakeholders in the past.
Highlight Relevant Experience:Don’t forget to mention any experience you have with creating Statements of Work (SOWs) or working with methodologies like Agile or Waterfall. This will show us that you’re familiar with the processes we use.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Loftware
✨Know Your Stuff
Before the interview, dive deep into Loftware's services and solutions. Understand their business model and how the Senior Service Solutions Analyst role fits into it. This will help you articulate how your skills can directly contribute to their objectives.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used your analytical skills to solve complex problems. Think about times when you translated customer requirements into actionable solutions, as this is key for the role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be working with various stakeholders, being able to present your ideas clearly and persuasively is crucial. Consider doing mock interviews to refine your communication style.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their current projects, challenges they face, or how they measure success in the Service Solutions team. This shows you're engaged and eager to contribute.
