At a Glance
- Tasks: Partner with teams to shape service offerings and drive customer success.
- Company: Join Loftware, a leader in the enterprise software industry.
- Benefits: Hybrid or remote work options and opportunities for career growth.
- Other info: Inclusive culture that values diversity and invests in employee development.
- Why this job: Make a real impact by translating customer needs into effective solutions.
- Qualifications: 5+ years in professional services or related roles; strong analytical skills required.
The predicted salary is between 55000 - 65000 € per year.
At Loftware, it’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry. Possible locations: Reading, United Kingdom (hybrid or remote). Please note: Visa sponsorship is not available for this role.
Role Description
The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. This role translates customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs), while ensuring alignment between what is sold and what is delivered. The Senior Service Solutions Analyst is a hands-on individual contributor who brings strong analytical skills, consultative customer engagement, and practical delivery knowledge to support complex enterprise opportunities. Reporting to the Senior Manager, Service Sales Organization, this role collaborates closely with Sales, Services Sales leadership, Delivery Managers, Solution Architects, and Technical Consultants to develop value-based service proposals, manage deal risk, and continuously improve scoping standards, tools, and processes.
Key Responsibilities
- Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria.
- Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies, and acceptance criteria).
- Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations.
- Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards.
- Make scope boundaries explicit (in-scope/out-of-scope), including customer responsibilities, readiness items, required environments, integrations, and change control.
- Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value.
- Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations.
- Participate in late-stage deal cycles to address scope questions, negotiate deliverables, and manage expectations for time-to-value.
- Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner.
Delivery Alignment & Continuous Improvement
- Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation.
- Analyze variances between sold scope and delivered outcomes, and recommend improvements to templates, estimating guidelines, and scoping playbooks.
- Contribute to standardizing services offerings, accelerators, and best practices to increase quality, predictability, and scalability.
Stakeholder Communication
- Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience.
- Build trusted relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience.
Qualifications & Experience
- 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS.
- Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control.
- Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid).
- Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations.
- Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders.
- Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment.
- Ability to travel to a limited extent, as needed.
- Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience).
- Professional certifications (e.g., PMP, ITIL, Agile) are a plus.
We win with inclusion
At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
Senior Service Solutions Analyst in Reading employer: Loftware
At Loftware, we pride ourselves on fostering a dynamic work culture that champions inclusion and diversity, making it an exceptional place for professionals to thrive. With opportunities for career growth in a hybrid or remote setting in Reading, our employees benefit from collaborative teamwork, continuous improvement initiatives, and a commitment to delivering high-quality solutions that drive customer success. Join us to be part of a forward-thinking company that values your unique contributions and invests in your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Solutions Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Loftware or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by understanding the company's services and how they align with customer needs. Be ready to discuss how your experience in solution consulting and delivery management can drive value for their clients.
✨Tip Number 3
Showcase your analytical skills during the interview. Bring examples of how you've translated complex requirements into clear service solutions in the past. This will demonstrate your ability to handle the responsibilities of the Senior Service Solutions Analyst role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position and highlighting a key point from your conversation can keep you top of mind for the hiring team.
We think you need these skills to ace Senior Service Solutions Analyst in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in professional services solutioning and SOW development. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Analytical Skills:As a Senior Service Solutions Analyst, strong analytical skills are key. Use your application to demonstrate how you've tackled complex problems in the past and how you can translate customer requirements into effective solutions.
Be Clear and Concise:When drafting your Statements of Work or proposals, clarity is crucial. We appreciate straightforward communication, so ensure your application reflects this by being direct and to the point about your achievements and experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Loftware
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Service Solutions Analyst role. Familiarise yourself with the key responsibilities and qualifications listed in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Prepare Your Success Stories
Think of specific examples from your past work that demonstrate your analytical skills, consultative customer engagement, and ability to manage complex projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your impact.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s services, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
✨Showcase Your Communication Skills
Since the role involves communicating complex concepts clearly, practice explaining technical ideas in a simple way. During the interview, focus on being concise and articulate, ensuring you tailor your language to your audience, which will impress the interviewers.
