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- Tasks: Lead a team to onboard and grow partner revenue while automating processes.
- Company: Loftware is a global leader in supply chain solutions, managing over 51 billion labels annually.
- Benefits: Enjoy comprehensive training, a diverse culture, and opportunities for personal development.
- Why this job: Join a talented team shaping the future of supply chains with innovative solutions.
- Qualifications: Bachelor’s degree, fluency in English and another European language, and partner operations experience required.
- Other info: We value inclusion and are committed to equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.
The Partner Operations Manager is responsible for developing and executing programs and processes that drive revenue growth through frictionless, automated trade with indirect sales channels. Additionally, the Partner Operations Director along with the team nurtures partners from Cradle to Maturity, from prospect to recruit to fully functioning, independent, successful partner.
Responsibilities:
- Manage the team of Partner Specialists that on-boards, enables and grows our revenue with new and emerging partners.
- Provide support to the Territory Channel Managers so that they are able to plan and execute their growth programs with our larger partners.
- Provide daily operational support and enablement to partners, and cross-functional teams for all partner related inquiries.
- Coach Partner Specialists to establish strong partnerships with the teams and partners they support.
- Maintain OKRs/KPIs that communicate to Executive Leadership the effectiveness of our programs.
- Collaborate with IT and Order Management to ensure smooth and ideally automated processes from lead to order to fulfilment.
- Automate transactions, respond and solve issues in the ordering process.
- Identify opportunities to implement or improve tools and automate processes that focus on increasing efficiency, effectiveness, productivity, and scalability.
- Manage our Partner Programs that successfully on-board, enable and grow our partner revenue.
- Collaborate cross-functionally to roll out partner program updates, system enhancements, process improvements and enablement programs.
- Review metrics/effectiveness and evolve our programs with Partners, the Channel team and key stakeholders in the regions.
- Be the point of escalation for sales and partner leadership on partner related inquiries.
- Drive critical partner processes including onboarding, lead allocation, 30-60-90 day check ins.
- Use Qlikview BI, SFDC and other tools to report out on our Partner Sales performance and that of our channel partners.
Requirements:
- Bachelor’s degree.
- Fluency in spoken and written English plus one other European language.
- Working knowledge of the administrative functions of the Channel business.
- Demonstrate relevant experience and understanding of partner operations.
- Experience working with partners.
- High level of competency with software programs, including but not limited to Microsoft Office Word, Excel, PowerPoint, Microsoft Project.
- SFDC experience and knowledge of partner management systems (e.g., Partner Portal) is nice to have.
Soft Skills:
- Leadership, diplomatic and motivational skills including the ability to lead across multiple physical teams and physical regions.
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
- Experience leading, motivating and managing various project team sizes.
- Flexible with proven ability to conform to shifting priorities, demands and timelines.
- Decisiveness in resolving business problems, making decisions, and identifying priorities.
- Ability to delegate initiatives and drive results through team performance.
- Strong analytical ability and ability to prioritize multiple projects.
- Proven ability to thrive in a fluid, fast-paced environment.
Why join us?
Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities. Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table. We use the power of the global team. We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.
We win with inclusion
At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
About us:
We make the Supply Chain work. At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.
Contact Detail:
Loftware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Operations Manager
✨Tip Number 1
Familiarise yourself with the specific partner management systems mentioned in the job description, such as SFDC and Partner Portals. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to mastering the necessary software.
✨Tip Number 2
Highlight your experience in managing teams and cross-functional collaboration. Prepare examples of how you've successfully led projects or initiatives that required working with multiple departments, as this is crucial for the Partner Operations Manager role.
✨Tip Number 3
Research Loftware's current partner programs and any recent updates or changes they have made. Being knowledgeable about their operations will allow you to ask insightful questions during your interview and show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data to drive decisions in previous roles. Be ready to share specific metrics or KPIs you've worked with, as this aligns with the responsibilities of maintaining OKRs/KPIs in the job description.
We think you need these skills to ace Partner Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in partner operations and team management. Use specific examples that demonstrate your leadership skills and ability to drive revenue growth through partnerships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the Partner Operations Manager and mention any relevant software proficiency, such as SFDC or Microsoft Office.
Highlight Soft Skills: Given the emphasis on leadership and interpersonal skills in the job description, ensure you provide examples of how you've successfully led teams and managed projects. This will showcase your ability to thrive in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Loftware
✨Understand the Role
Make sure you have a clear understanding of the Partner Operations Manager role. Familiarise yourself with the responsibilities, such as managing partner specialists and collaborating with cross-functional teams. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since the role requires strong leadership and motivational skills, prepare examples from your past experiences where you've successfully led teams or projects. Highlight your ability to manage multiple priorities and drive results through team performance.
✨Demonstrate Analytical Abilities
Be ready to discuss how you've used data to inform decisions in previous roles. Mention any experience with tools like Qlikview BI or SFDC, as well as how you've tracked KPIs or OKRs to measure success in partner operations.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully communicated with various stakeholders, including partners and internal teams. Consider sharing specific instances where your communication skills made a significant impact.
