AI Solutions Implementation Specialist

At Loftware, we are seeking an AI Solutions Implementation Specialist to report directly to the AI Strategy Leader and help bring our AI strategy to life through hands-on building. This is a builder-oriented role: you will design and stand up functional prototypes and MVPs using internal, low-code AI platforms (e.g., Microsoft Copilot, Copilot Studio, Power Platform) and partner closely with engineers to turn validated ideas into scalable, production-ready features.

This role will contribute to both internal AI adoption, including building and rolling out AI-driven tools and workflows that boost productivity, and external AI enablement, translating product and business requirements into working prototypes that inform what we build into our SaaS products, in close partnership with product management and engineering.

The AI Solutions Implementation Specialist will be part of a small team coordinating across key stakeholders, including product management, engineering, enterprise architecture, finance & legal, and go-to-market and customer success operations, ensuring that the tools and prototypes you build deliver measurable value while maintaining consistency, compliance, and strategic alignment.

Key Responsibilities:

• Design, build, and iteratively improve functional prototypes and MVPs for AI use cases using internal, low-code/no-code AI platforms.
• Translate business and stakeholder requirements into clear technical specifications, user stories, and acceptance criteria that engineering teams can build from.
• Partner with engineers throughout the development handoff, from prototype to production, to ensure validated ideas scale into reliable, supportable features.
• Evaluate, select, and roll out AI-driven productivity tools, running pilots and tracking adoption and measurable impact.
• Support go-to-market and customer success teams by building lightweight AI-assisted workflows using internal AI tooling.
• Apply a working understanding of AI data security, privacy, and governance principles when building tools.
• Work with enterprise architects to ensure the tools and models you build on are consistent with approved AI platforms and frameworks.
• Stay current on emerging low-code/no-code AI tooling and enterprise copilot capabilities, sharing opportunities and risks with the broader team.

Qualifications:

• Experience building prototypes, MVPs, or internal tools using low-code/no-code platforms.
• Ability to translate business requirements into clear specifications, workflows, or user stories that engineering teams can act on.
• Working knowledge of generative AI/LLM concepts and enterprise AI copilot tools.
• Basic understanding of data security, privacy, and governance principles as they apply to AI tools.
• Experience collaborating cross-functionally with engineering, product, and business stakeholders; strong written and verbal communication skills.
• No professional software engineering or coding experience is required, though comfort with technical concepts is a plus.

Preferred Qualifications:

• Hands-on experience with Microsoft Copilot Studio, Power Automate, Power Apps, or similar internal/low-code AI tooling.
• Familiarity with prompt engineering and practical, real-world applications of LLMs.
• Experience running pilots or proof-of-concepts and measuring tool adoption and impact.
• Exposure to compliance and risk considerations for AI.

Why Join Us?

Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities. Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table. We use the power of the global team. We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, colour, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realise their full potential.

About us: We make the Supply Chain work. At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in various sectors.