At a Glance
- Tasks: Shape and position service offerings to drive customer success and enhance service bookings.
- Company: Join Loftware, a global leader in supply chain solutions with a diverse and inclusive culture.
- Benefits: Enjoy hybrid or remote work options, comprehensive training, and a focus on employee development.
- Other info: Be part of a dynamic team that values diversity and fosters career growth.
- Why this job: Make a real impact by collaborating with talented professionals in a business-critical industry.
- Qualifications: 5+ years in professional services with strong analytical and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
At Loftware, it’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry. Possible locations: Reading, United Kingdom (hybrid or remote). Please note: Visa sponsorship is not available for this role.
Role Description
The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. This role translates customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs), while ensuring alignment between what is sold and what is delivered. The Senior Service Solutions Analyst is a hands-on individual contributor who brings strong analytical skills, consultative customer engagement, and practical delivery knowledge to support complex enterprise opportunities. Reporting to the Senior Manager, Service Sales Organization, this role collaborates closely with Sales, Services Sales leadership, Delivery Managers, Solution Architects, and Technical Consultants to develop value-based service proposals, manage deal risk, and continuously improve scoping standards, tools, and processes.
Key Responsibilities
- Services Solutioning & Scoping: Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria. Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies, and acceptance criteria). Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations.
- Statement of Work (SOW) & Proposal Development: Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards. Make scope boundaries explicit (in-scope/out-of-scope), including customer responsibilities, readiness items, required environments, integrations, and change control. Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value.
- Sales Partnership & Deal Support: Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations. Participate in late-stage deal cycles to address scope questions, negotiate deliverables, and manage expectations for time-to-value. Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner.
- Delivery Alignment & Continuous Improvement: Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation. Analyze variances between sold scope and delivered outcomes, and recommend improvements to templates, estimating guidelines, and scoping playbooks. Contribute to standardizing services offerings, accelerators, and best practices to increase quality, predictability, and scalability.
- Stakeholder Communication: Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience. Build trusted relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience.
Qualifications & Experience
- 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS.
- Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control.
- Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid).
- Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations.
- Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders.
- Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment.
- Ability to travel to a limited extent, as needed.
- Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience).
- Professional certifications (e.g., PMP, ITIL, Agile) are a plus.
Why Join Us?
Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities. Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table. We use the power of the global team. We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.
We win with inclusion
At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
About us: We make the Supply Chain work. At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.
Join us — #It’s all right there.
Senior Service Solutions Analyst in Winnersh employer: Loftware External
Loftware is an exceptional employer that prioritises employee growth and development, offering comprehensive training and mentorship to help you thrive in your career as a Junior Quality System Specialist. With a collaborative work culture that values inclusion and diversity, you'll be part of a talented team dedicated to continuous improvement in a fast-paced environment. Located in ŠenÄ ur, Slovenia or Reading, United Kingdom, this role provides a unique opportunity to engage with global compliance initiatives while contributing to a leading software company in the supply chain industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Solutions Analyst in Winnersh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Solutions Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service solutions and customer engagement. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your analytical skills! During interviews, be ready to discuss how you've tackled complex problems in the past. We want to hear about your thought process and how you’ve translated customer requirements into successful solutions.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal and memorable.
We think you need these skills to ace Senior Service Solutions Analyst in Winnersh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Solutions Analyst role. Highlight your experience in professional services solutioning and how it aligns with the responsibilities outlined in the job description.
Showcase Your Skills:Don’t forget to emphasise your analytical skills and experience with Statements of Work (SOWs). We want to see how you’ve successfully translated customer requirements into clear solutions in your previous roles.
Be Clear and Concise:When drafting your application, clarity is key! Use straightforward language to communicate your experiences and achievements. This will help us understand your fit for the role without any confusion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Loftware External
✨Know Your Stuff
Before the interview, dive deep into Loftware's services and solutions. Understand their business model and how your role as a Senior Service Solutions Analyst fits into the bigger picture. This will help you articulate how your skills can directly contribute to their goals.
✨Prepare for Scenario Questions
Expect to be asked about past experiences where you've scoped services or developed Statements of Work (SOWs). Prepare specific examples that showcase your analytical skills and ability to translate customer requirements into actionable plans. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, practice explaining complex concepts in simple terms. Be ready to demonstrate how you've successfully communicated with both technical and non-technical audiences in previous roles. This will highlight your ability to build trusted relationships across teams.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges they face in service delivery, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
