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- Tasks: Lead a team to deliver amazing customer experiences and support your colleagues.
- Company: Join a dynamic retail brand that values inclusivity and teamwork.
- Benefits: Enjoy discounts, a 401(k) plan, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills.
- Qualifications: Retail experience preferred; strong communication and tech skills are a must.
- Other info: Flexible hours and a chance to step into management when needed.
The predicted salary is between 24000 - 36000 £ per year.
As a Sales Lead, you are a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You will collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.
The impact you can have in this role:
- Be a representative of the brand and model personalized customer experience behaviours.
- Assist store leaders with onboarding and developing an effective, highly engaged team.
- Support an inclusive store environment for associates where everyone feels welcome and engaged.
- Uphold the highest visual and operational standards while keeping the focus on the customer.
- Use tools to drive a customer-focused team environment and profitable business.
- Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
- Build productive relationships by sharing ideas and supporting the team.
- Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
- Seamlessly step into the role of manager when needed.
You will bring to the role:
- 6 months of retail sales experience (preferred)
- Management experience (preferred)
- Technology proficient and ability to operate a point-of-sale system
- Enjoys communicating and coaching
- Flexible availability – including evenings, weekends, and holidays
- Takes initiative in making thoughtful decisions
- Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits:
- 401(k) plan
- Merchandise discounts plus eligibility for discounts at our sister brands
- Professional development and opportunities for advancement across our brands
- Community impact through our philanthropic partnerships
Location: Store 2928-Edinburgh Premium Outlets-ANN-Edinburgh, IN 46124
Position Type: Regular/Part time
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities.
Sales Lead-Indiana Premium Outlets employer: Loft
Contact Detail:
Loft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Lead-Indiana Premium Outlets
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in retail. A personal recommendation can really give you the edge when applying for that Sales Lead position.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We suggest role-playing with a friend to get comfortable with your responses and showcase your ability to deliver excellent customer experiences.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with point-of-sale systems and any other tools mentioned in the job description. Being tech-savvy can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Indiana Premium Outlets.
We think you need these skills to ace Sales Lead-Indiana Premium Outlets
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your experience in delivering personalised customer experiences. We want to see how you've gone above and beyond to support customers in previous roles.
Be a Team Player: Emphasise your ability to collaborate with others. Mention any experiences where you’ve supported or guided team members, as this aligns perfectly with our focus on building an engaged team environment.
Demonstrate Your Flexibility: Let us know about your flexible availability! If you can work evenings, weekends, or holidays, mention it in your application. This shows that you're ready to step in whenever needed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Loft
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand their values, customer service philosophy, and any recent news or promotions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Experience Skills
As a Sales Lead, your ability to deliver personalised customer experiences is crucial. Prepare examples from your past roles where you’ve gone above and beyond for customers. Highlight how you’ve supported your team in creating a welcoming environment and how you’ve handled challenging situations.
✨Demonstrate Leadership Qualities
Since you'll be stepping in as a manager when needed, it’s important to showcase your leadership skills. Think of instances where you’ve coached or mentored colleagues, or taken the initiative to improve team performance. Be ready to discuss how you can motivate and engage your team.
✨Be Ready for Role-Playing Scenarios
Expect some role-playing during the interview to assess your customer interaction skills. Practice common scenarios you might face on the sales floor, such as handling complaints or upselling products. This will help you demonstrate your problem-solving abilities and customer focus.
