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For Companies At a Glance
- Tasks: Lead a team to deliver amazing customer experiences and support your colleagues.
- Company: Join a vibrant retail brand that values inclusivity and teamwork.
- Benefits: Enjoy discounts, a 401(k) plan, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills.
- Qualifications: Retail experience preferred; strong communication and tech skills are a must.
- Other info: Flexible hours and a chance to step into management when needed.
The predicted salary is between 21600 - 36000 £ per year.
About the role
As a Sales Lead, you\’re a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You\’ll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.
About Us
As a Sales Lead, you\’re a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You\’ll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.
The impact you can have
In This Role, You\’ll Have The Opportunity To
- Be a representative of the brand and model personalized customer experience behaviors.
- Assist store leaders with onboarding and developing an effective, highly engaged team.
- Support an inclusive store environment for associates where everyone feels welcome and engaged.
- Uphold the highest visual and operational standards while keeping the focus on the customer.
- Use tools to drive a customer-focused team environment and profitable business.
- Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
- Build productive relationships by sharing ideas and supporting the team.
- Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
- Seamlessly step into the role of manager when needed.
You\’ll bring to the role
- 6-months of retail sales experience (preferred)
- Management experience (preferred)
- Technology proficient and ability to operate a point-of-sale system
- Enjoys communicating and coaching
- Flexible availability – including evenings, weekends, and holidays
- Takes initiative in making thoughtful decisions
- Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits
- 401(k) plan
- Merchandise discounts plus eligibility for discounts at our sister brands
- Professional development and opportunities for advancement across our brands
- Community impact through our philanthropic partnerships
Location: Store 2928-Edinburgh Premium Outlets-ANN-Edinburgh, IN 46124
Position Type Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate\’s qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.
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Sales Lead-Indiana Premium Outlets employer: Loft
Contact Detail:
Loft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Lead-Indiana Premium Outlets
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in retail. A personal recommendation can go a long way in landing that Sales Lead position.
✨Tip Number 2
Show up in style! When you go for interviews, dress the part and embody the brand's vibe. This not only shows your enthusiasm but also gives a sneak peek of how you'd represent the company.
✨Tip Number 3
Be ready to chat! Prepare some examples of how you've delivered excellent customer experiences in the past. This will help you shine during those crucial interview moments.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Indiana Premium Outlets.
We think you need these skills to ace Sales Lead-Indiana Premium Outlets
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your experience in delivering personalised customer experiences. We want to see how you've gone above and beyond to support customers in previous roles.
Be a Team Player: Emphasise your ability to collaborate with others. Mention any experiences where you’ve supported or developed a team, as this aligns perfectly with our focus on creating an inclusive store environment.
Demonstrate Your Initiative: We love candidates who take the initiative! Share examples of how you've made thoughtful decisions in past roles, especially in retail settings. This shows us you're ready to step up when needed.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Loft
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand their values, customer service philosophy, and any recent news or promotions. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Experience Skills
As a Sales Lead, your ability to deliver excellent customer experiences is crucial. Prepare specific examples from your past roles where you went above and beyond for customers. Highlight how you’ve modelled great service and supported your team in doing the same.
✨Demonstrate Leadership Qualities
Since you'll be stepping in as a manager when needed, it's important to showcase your leadership skills. Think of instances where you've successfully coached or developed team members. Be ready to discuss how you can foster an inclusive environment and motivate your colleagues.
✨Be Ready for Situational Questions
Expect situational questions that assess your problem-solving abilities and decision-making skills. Practice responses to scenarios like handling a difficult customer or managing a busy sales floor. This will help you articulate your thought process and demonstrate your readiness for the role.
