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- Tasks: Lead the team in delivering amazing customer experiences and support associates.
- Company: LOFT creates stylish, versatile clothing for women, empowering them to express their authentic selves.
- Benefits: Enjoy 50% off merchandise, growth opportunities, and a culture of giving back.
- Why this job: Join a supportive team where you can make a real impact on customers and associates alike.
- Qualifications: 6 months of retail experience preferred; management skills and tech-savvy are a plus.
- Other info: Flexible hours including evenings and weekends; inclusive environment for all.
The predicted salary is between 21600 - 36000 £ per year.
About us
LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we\’re busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.
About the role
As a Sales Lead, you\’re a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You\’ll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.
The impact you can have
In this role, you\’ll have the opportunity to:
- Be a representative of the brand and model personalized customer experience behaviors.
- Assist store leaders with onboarding and developing an effective, highly engaged team.
- Support an inclusive store environment for associates where everyone feels welcome and engaged.
- Uphold the highest visual and operational standards while keeping the focus on the customer.
- Use tools to drive a customer-focused team environment and profitable business.
- Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
- Build productive relationships by sharing ideas and supporting the team.
- Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
- Seamlessly step into the role of manager when needed.
You\’ll bring to the role
- 6-months of retail sales experience (preferred)
- Management experience (preferred)
- Technology proficient and ability to operate a point-of-sale system
- Enjoys communicating and coaching
- Flexible availability – including evenings, weekends, and holidays
- Takes initiative in making thoughtful decisions
- Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits
- Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, and Lane Bryant (in-store and online) plus additional quarterly discount incentives.
- Support for your individual development plus opportunity for growth within our family of brands.
- A culture of giving back – opportunities to support our philanthropic partners that benefit local communities.
- 401(k).
*Job offers will consider factors such as your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs is subject to employment type and role.
Location:
Store 1831-Potomac Town Center-ANN-Woodbridge, VA 22191
Position Type:
Regular/Part time
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
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Sales Lead employer: Loft
Contact Detail:
Loft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Lead
✨Tip Number 1
Familiarize yourself with LOFT's brand values and customer experience philosophy. Understanding how they empower women to express their authentic selves will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your ability to create personalized customer experiences by preparing examples from your past retail roles. Highlight specific instances where you positively impacted customer satisfaction or team dynamics.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've successfully onboarded or coached team members in previous positions. This will show that you're ready to support and develop an effective, engaged team at LOFT.
✨Tip Number 4
Be prepared to discuss your flexibility and initiative. Share examples of how you've adapted to changing situations in retail, especially during busy periods like holidays or sales events, to emphasize your readiness for the role.
We think you need these skills to ace Sales Lead
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with LOFT's mission and values. Highlight how your personal style and customer service philosophy align with their goal of empowering women to express their authentic selves.
Tailor Your Resume: Emphasize your retail sales and management experience. Include specific examples of how you've delivered excellent customer experiences and supported team development in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for fashion and customer service. Mention your flexibility and initiative, and explain how you can contribute to creating an inclusive store environment.
Prepare for the Interview: Be ready to discuss your approach to coaching associates and providing feedback. Think of examples where you've successfully managed a team or improved customer interactions, as these will resonate well with the role.
How to prepare for a job interview at Loft
✨Show Your Passion for Customer Experience
As a Sales Lead, your role revolves around delivering personalized customer experiences. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the brand's values.
✨Highlight Your Leadership Skills
Since you'll be supporting and guiding associates, it's crucial to showcase your management experience. Discuss any instances where you've successfully onboarded or developed team members, emphasizing your ability to foster an inclusive environment.
✨Be Tech-Savvy
The role requires proficiency with technology and point-of-sale systems. Familiarize yourself with common retail technologies and be ready to discuss how you've used them to enhance customer interactions or improve store operations.
✨Demonstrate Flexibility and Initiative
The job calls for flexible availability and the ability to make thoughtful decisions. Prepare to discuss situations where you've had to adapt quickly or take the initiative in a fast-paced environment, showcasing your problem-solving skills.
