At a Glance
- Tasks: Lead a small team, manage customer support, and oversee daily operations.
- Company: Established automotive parts manufacturer with a strong market reputation.
- Benefits: 25 days holiday, pension scheme, and a secure long-term role.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Take charge of operations in a growing company and make a real impact.
- Qualifications: Experience in management, automotive knowledge, and strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
About the Company: We are a small automotive parts manufacturer servicing the aftermarket supply chain. We deal directly with customers and our stock agents around the world. Starting in 2017, we will soon be hitting our 10-year anniversary, solidifying our established reputation within the market.
The Role: We are seeking a hands-on, highly organised General Manager to lead our small but efficient team. This is a vital operational role where you will be the primary point of contact for our customers and the coordinator for our internal team. As 2nd in command, you will report directly to the Managing Director (MD), bridging the gap between high-level management and daily execution to ensure every order is processed and every customer query is resolved professionally.
Key Responsibilities:
- Customer & Tech Support: Answer all incoming phone calls, providing technical product support and taking orders directly over the phone.
- Professional Correspondence: Manage the company inbox, replying to customer and supplier emails with a high standard of professionalism.
- Financial Admin: Responsible for creating accurate invoices and managing the administrative side of sales.
- Procurement: Review daily stock reports from the Warehouse Lead and place orders for stock and materials to ensure continuous production.
- Team Leadership: Oversee a dedicated team of three, ensuring the daily 08:00–17:00 workflow is maintained and the warehouse operates efficiently.
About You:
- Early Starter: Comfortable with a 07:30 start to ensure the day is set up for success.
- Communication Skills: Strong verbal and written skills are essential for technical support and professional emailing.
- Multi-tasker: Able to juggle phone calls, invoicing, and team management simultaneously.
- Reliable: Punctuality is critical in this small-team environment.
Experience & Qualifications:
- Sector Expertise: Proven experience working within the Automotive or Engineering sectors. You must be comfortable discussing technical specifications and mechanical components with customers.
- Proven Leadership: At least 3–5 years of experience in a Supervisory or Management role, ideally within a manufacturing, distribution, or warehouse environment.
- Technical Aptitude: Experience providing "front-line" technical support or explaining product specifications to customers over the phone.
- Administrative Proficiency: Highly skilled in using Quickbooks, Shipstation, or similar invoicing software, alongside a strong command of Microsoft Office (Outlook and Excel).
- Supply Chain Knowledge: Practical experience in stock control, procurement, and liaising with suppliers.
- Operational Background: A track record of managing small teams and a solid understanding of workplace health and safety.
Perks & Benefits:
- Annual Leave: 25 days holiday per year.
- Pension: Enrolment in the NEST company pension scheme.
- Stability: A secure, long-term role within a focused and professional small team.
The successful candidate will be comfortable with taking full day to day operational control of a rapidly growing SME, no matter the hours or commitment required to ensure success.
Working Hours: Monday – Friday, 07:30 – 17:00 (Break 12:00 – 12:30)
Salary: Competitive Rate
General Manager in Shepshed employer: LOFclutches
As a small automotive parts manufacturer, we pride ourselves on our close-knit team and commitment to excellence in customer service. With 25 days of annual leave and a secure role within a rapidly growing SME, we offer a supportive work culture that fosters professional growth and stability. Join us as we celebrate nearly a decade of success, where your contributions will directly impact our operations and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Shepshed
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend local events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace General Manager in Shepshed
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the role and the impact you can make in our team.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in management and the automotive sector. We love seeing how your past roles have prepared you for this General Manager position, so don’t hold back on those details!
Professional Correspondence:Since communication is key in this role, ensure your application is well-written and free of errors. Use a professional tone while still being yourself – we appreciate authenticity, but clarity is crucial!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at LOFclutches
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive parts and technical specifications. Be ready to discuss your experience in the sector and how it relates to the role. This will show that you're not just a manager, but someone who understands the nitty-gritty of the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to manage and motivate a small team effectively, which is crucial for this role.
✨Master the Art of Communication
Since you'll be the primary point of contact for customers, practice articulating your thoughts clearly and professionally. Consider doing mock interviews or role-playing scenarios where you handle customer queries or technical support calls.
✨Get Organised
As a General Manager, you'll need to juggle multiple tasks. Bring a planner or digital tool to the interview to show how you keep track of your responsibilities. Discuss your strategies for managing time and prioritising tasks, especially in a fast-paced environment.
