At a Glance
- Tasks: Lead a dynamic team and deliver exceptional customer service in a luxury retail environment.
- Company: Join LOEWE, a prestigious luxury brand with a rich heritage and commitment to craft.
- Benefits: Gain valuable experience in fashion, art, and culture while working in a supportive team.
- Other info: Flexible, collaborative work environment with opportunities for growth and development.
- Why this job: Be a role model and inspire others while achieving personal and team goals.
- Qualifications: Retail experience and a passion for fashion, art, and culture are essential.
The predicted salary is between 36000 - 60000 £ per year.
Team Leader – Loewe – New Bond Street London
Join to apply for the Team Leader – Loewe – New Bond Street London role at Loewe
About Us
Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world.
At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.
Position
Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast-moving and ambitious company.
As Team Leader, you will support Store Management in ensuring service standards are achieved throughout the store. You will actively sell to achieve your individual goals but in addition, support floor management and leading the team in day-to-day activities. You will be a role model to the team, supporting them to achieve their individual goals and supporting the Management team in operational duties.
Job Responsibilities
- Assist the Management with day-to-day management of the team.
- Act as the Manager on Duty in the absence of Management.
- Responsible for opening and closing the store in the absence of Management.
- Support Management with delivering training and coaching to the team.
- Be an exceptional team player consistently achieving individual and team objectives.
- Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
- Exemplify and share our brand history and heritage to the team and clients.
- Highlight our product categories through your product knowledge to cross sell and upsell.
- Engage with diverse clients, always putting them at ease to develop long lasting relationships.
- Develop and grow your client book, updating client information on the relevant company tools.
- Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
- Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
- Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
- Support with inventory management and ad hoc back of house tasks.
- Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.
Profile
What is important for the role:
- Experience within a similar retail role.
- A deep interest in Fashion, Art, and Culture.
- Experience working with and leading a diverse, dynamic team.
- Excellent organizational, prioritization and multitasking skills.
- Ability to lead and inspire the team to perform at their best.
- Comfortably adapts and connects with different employees and clients.
- Effective communication skills with the sensitivities to build and maintain a client book.
- Results driven with a commercial mindset without compromising on the Team Player attitude.
- Flexible, adaptable, and collaborative approach to work.
- Fluent in English and additional language is a bonus.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at Loewe by 2x.
London, England, United Kingdom
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Team Leader - Loewe - New Bond Street London employer: Loewe
Loewe is an exceptional employer that values creativity, diversity, and employee growth within the vibrant setting of Greater London. With a commitment to fostering a collaborative work culture, employees benefit from ongoing training and development opportunities, ensuring they thrive in their roles while contributing to a prestigious legacy in the luxury fashion industry. Join us to be part of a team that not only drives performance but also prioritises exceptional client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Loewe - New Bond Street London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Loewe, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Loewe!
We think you need these skills to ace Team Leader - Loewe - New Bond Street London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Loewe, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Loewe and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Loewe that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Loewe
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
