Department Manager - Loewe - Selfridges WRTW in London

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company. As Department Manager, you will take ownership of a department’s or floor's performance, leading and proactively coaching a team of client advisors to achieve their individual, the department/floor, and the stores targets. You will support the Store Manager with developing new and existing Clients. You will be responsible for building passionate, highly motivated, and talented individuals who continue to grow in their career, securing succession plans with this.

Job responsibilities

• Team Management and Development
  • Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment which fosters cooperation and excellence.
  • Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against the expectations.
  • Provide regular and qualitative feedback to the team, coaching “in the moment” to achieve the greatest impact.
  • Identify, recruit, and develop talent in collaboration with the Store Manager/Director, securing succession plans to enable this.
  • Lead from the front, role modelling the way to sell and support your team in their sales to develop their KPI’s.
  • Support and develop the team in building long lasting Client relationships leveraging all resources and tools available.
  • Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meetings.
  • Provide support and guidance to new joiners to ensure their onboarding path is fully completed so their integration into the company is positive.
• Client Experience
  • Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
  • Cultivate a Client centric mindset to always ensure the highest level of Client experience.
  • Develop the customer database through optimizing data capture rate and integrity.
• Product
  • Focus on driving sales for an assigned category, analyzing performance and creating actions to improve and grow performance.
  • Grow the team's technical knowledge of the product category to increase KPI performance; Sales, Cross Selling, UPT, etc.
  • Share feedback with the regional team on the performance, customer feedback and market insights of the assigned product category.
• Operations
  • Lead the store in the absence of more senior management, opening and closing the store, resolving difficult clients, escalating or seeking support where necessary.
  • Maintain a thorough understanding of policies, standards and procedures ensuring they are communicated and implemented.
  • Maintain inventory and be responsible for inventory management.
  • Additional duties and management responsibilities as required.

Profile

• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and an additional language is a bonus.

Additional information

About LOEWE Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather. LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world. At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.