Department Manager - Loewe - Harrods Acc at Loewe

This full-time on-site position offers great opportunities for career growth. As Department Manager at Harrods (Accessories), you will take ownership of a department’s or floor's performance, leading and proactively coaching a team of client advisors to achieve their individual, the department/floor, and the store's targets. You will support the Store Manager with developing new and existing clients. You will be responsible for building passionate, highly motivated, and talented individuals who continue to grow in their career, securing succession plans.

Responsibilities

• Team Management and Development
  • Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment which fosters cooperation and excellence.
  • Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against the expectations.
  • Provide regular and qualitative feedback to the team, coaching “in the moment” to achieve the greatest impact.
  • Identify, recruit, and develop talent in collaboration with the Store Manager/Director, securing succession plans to enable this.
  • Lead from the front, role‑model the way to sell and support your team in their sales to develop their KPI’s.
  • Support and develop the team in building long‑lasting client relationships leveraging all resources and tools available.
  • Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one‑to‑one meetings.
  • Provide support and guidance to new joiners to ensure their onboarding path is fully completed so their integration into the company is positive.
• Client Experience
  • Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
  • Cultivate a client‑centric mindset to always ensure the highest level of client experience.
  • Develop the customer database through optimizing data capture rate and integrity.
• Product Focus
  • Drive sales for an assigned category, analyzing performance and creating actions to improve and grow performance.
  • Grow the team's technical knowledge of the product category to increase KPI performance; Sales, Cross‑Selling, UPT, etc.
  • Share feedback with the regional team on the performance, customer feedback and market insights of the assigned product category.
• Operations
  • Lead the store in the absence of more senior management, opening and closing the store, resolving difficult clients, escalating or seeking support where necessary.
  • Maintain a thorough understanding of policies, standards and procedures ensuring they are communicated and implemented.
  • Maintain inventory and be responsible for inventory management.
  • Additional duties and management responsibilities as required.

Profile – What is important for the role

• Proven experience within a similar environment leading diverse people to success.
• Effective communication and interpersonal skills, valuing and amplifying diversity.
• Strong and demonstrable commercial acumen.
• Ability to be agile, creative, and commercial in solution development.
• Passion and knowledge of the managed product category.
• A client‑centric mindset with a passion to exceed expectations.
• A committed team player, willing to work side by side with the team to lead and influence.
• A deep interest in fashion, art and culture.
• Fluent in English, other languages are an advantage.

We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types.