Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
As a Senior Client Advisor, you will ensure that our clients' service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. You will be a consistent high performer, delivering both qualitative and quantitative results.
Your role will be:
- Consistently achieve individual and team objectives, be accountable for sales results and support the team in their sales.
- Provide an excellent customer experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
- Exemplify our brand history and heritage.
- Highlight our product categories through your exceptional product knowledge to cross sell and upsell.
- Engage with diverse clients, always putting them at ease to develop long lasting relationships.
- Develop and grow your client book, updating client information on the relevant company tools.
- Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to develop existing clients and recruit new clients to build long term relationships.
- Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
- Actively participate in visual merchandising in accordance with LOEWE's visual standards.
- Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
- Support with inventory management and ad hoc back of house tasks.
- Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior.
- Support Management in developing the team through mentoring and/or being a buddy for new joiners.
What is important for the role:
- Proven experience in achieving individual goals and contributing to team results.
- Experience within a similar customer centric role.
- Deep interest in Fashion, Art, and Culture.
- Be naturally inclusive and open minded.
- Confident, service orientated, adaptable and empathetic in style and approach.
- Effective communication skills with the sensitivities to build and maintain a client portfolio.
- Results driven with a commercial mindset without compromising on the Team Player attitude.
About LOEWE
Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.
At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.
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