At a Glance
- Tasks: Connect with clients and deliver exceptional experiences in a luxury retail environment.
- Company: Join LOEWE, a prestigious luxury brand with a rich heritage.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: Inclusive culture that values diversity and empowers all team members.
- Why this job: Be part of a passionate team and immerse yourself in fashion and culture.
- Qualifications: Experience in customer service and a love for fashion and art.
The predicted salary is between 30000 - 42000 £ per year.
Role Mission
Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.
Your role will be to:
- Achieve individual and store objectives.
- Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
- Engage with all clients and develop long lasting relationships.
- Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
- Master and transmit our brand history and heritage.
- Highlight our product categories through your product knowledge and storytelling.
- Develop and grow your client book, updating client information on the relevant company tools.
- Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
- Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
- Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
- Support with inventory management and ad hoc back of house tasks.
- Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior
About LOEWE
Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world.
At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.
What is important for the role:
- Proven experience in achieving individual goals and contributing to team results.
- Experience within a similar customer centric role.
- A deep interest in Fashion, Art, and Culture.
- Be naturally inclusive and open minded.
- Confident, service orientated, adaptable and empathetic in style and approach.
- Effective communication skills with the sensitivities to build and maintain a client portfolio.
- Results driven with a commercial mindset without compromising on the Team Player attitude.
- Fluent in English and an additional language is a bonus.
Client Advisor - Loewe - Heathrow t3 employer: LOEWE
At LOEWE, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is encouraged to grow and develop their skills in the luxury retail sector. Located at Heathrow T3, our Client Advisors enjoy unique opportunities to connect with a diverse clientele while being part of a brand that values craftsmanship and creativity. With a commitment to employee empowerment and a focus on delivering memorable client experiences, LOEWE offers a rewarding environment for those passionate about fashion, art, and culture.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Loewe - Heathrow t3
✨Tip Number 1
Get to know the brand inside out! Dive into LOEWE's history, values, and products. When you chat with potential employers or clients, your passion and knowledge will shine through, making you stand out.
✨Tip Number 2
Network like a pro! Connect with people in the fashion industry, attend events, and engage on social media. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 3
Practice your communication skills! Whether it's through role-playing interviews or chatting with friends, being able to express yourself clearly and confidently is key to making a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the LOEWE team. Don’t miss out on this opportunity!
We think you need these skills to ace Client Advisor - Loewe - Heathrow t3
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion, art, and culture shine through. We want to see how you connect with our brand's heritage and values, so don’t hold back on sharing your enthusiasm!
Personalise Your Approach:Make your application stand out by personalising it. Address the specific role and mention why you’re excited about being a Client Advisor at Loewe. We appreciate candidates who take the time to connect their experiences with what we do.
Highlight Your People Skills:As a Client Advisor, building relationships is key. In your application, share examples of how you've successfully engaged with clients in the past. We love seeing how you’ve gone above and beyond to create memorable experiences!
Keep It Professional Yet Playful:While we want to see your personality, remember to keep your application professional. Use a friendly tone that reflects our brand’s playful spirit, and make sure to proofread for any errors before hitting send!
How to prepare for a job interview at LOEWE
✨Know Your Brand Inside Out
Before the interview, dive deep into LOEWE's history, values, and product offerings. Being able to discuss the brand's heritage and how it influences their current collections will show your genuine interest and passion for the role.
✨Showcase Your People Skills
As a Client Advisor, connecting with clients is key. Prepare examples of how you've built relationships in previous roles. Think about times when you went above and beyond for a customer and be ready to share those stories.
✨Demonstrate Your Team Spirit
LOEWE values collaboration, so be prepared to discuss how you've worked effectively within a team. Highlight any experiences where you contributed to team goals or supported colleagues, showing that you're a true team player.
✨Dress the Part
Since this is a luxury retail position, your appearance matters. Dress smartly and in line with LOEWE’s aesthetic. This not only shows respect for the brand but also gives a glimpse of how you would represent them in-store.
