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- Tasks: Engage with clients, exceed service expectations, and achieve store objectives.
- Company: LOEWE is a prestigious luxury brand with a rich heritage in craftsmanship since 1846.
- Benefits: Enjoy a dynamic work environment, learn daily, and connect with passionate colleagues.
- Why this job: Join a creative team focused on fashion, culture, and exceptional client experiences.
- Qualifications: Experience in customer service, a passion for fashion, and strong communication skills required.
- Other info: Fluency in English and another language is a bonus; full-time position available.
The predicted salary is between 28000 - 35000 £ per year.
Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company. As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.
Your role will be to:
- Achieve individual and store objectives.
- Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
- Engage with all clients and develop long lasting relationships.
- Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
- Master and transmit our brand history and heritage.
- Highlight our product categories through your product knowledge and storytelling.
- Develop and grow your client book, updating client information on the relevant company tools.
- Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
- Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
- Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
- Support with inventory management and ad hoc back of house tasks.
- Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.
What is important for the role:
- Proven experience in achieving individual goals and contributing to team results.
- Experience within a similar customer centric role.
- A deep interest in Fashion, Art, and Culture.
- Be naturally inclusive and open minded.
- Confident, service orientated, adaptable and empathetic in style and approach.
- Effective communication skills with the sensitivities to build and maintain a client portfolio.
- Results driven with a commercial mindset without compromising on the Team Player attitude.
- Fluent in English and an additional language is a bonus.
About LOEWE: Created in Spain in 1846, LOEWE celebrates over 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather. LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.
Client Advisor- Harrods, Accessories employer: LOEWE
Contact Detail:
LOEWE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor- Harrods, Accessories
✨Tip Number 1
Familiarise yourself with LOEWE's brand history and heritage. Understanding the story behind the brand will not only help you connect with clients but also demonstrate your passion for the company during interviews.
✨Tip Number 2
Develop your product knowledge by exploring LOEWE's current collections and understanding their craftsmanship. This will enable you to engage clients effectively and provide them with a memorable shopping experience.
✨Tip Number 3
Practice your communication skills, focusing on empathy and active listening. Being able to connect emotionally with clients is crucial in this role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Network within the fashion industry and attend events related to luxury retail. Building relationships with professionals in the field can provide valuable insights and potentially lead to referrals for the Client Advisor position.
We think you need these skills to ace Client Advisor- Harrods, Accessories
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Client Advisor position at Loewe. Tailor your application to highlight how your skills and experiences align with their requirements.
Showcase Your Passion: Loewe values a deep interest in fashion, art, and culture. In your application, express your enthusiasm for these areas and how they relate to your personal and professional experiences.
Highlight Relevant Experience: Emphasise any previous roles that involved customer service or client relations. Provide specific examples of how you achieved individual goals and contributed to team success in those positions.
Personalise Your Application: Make your application stand out by personalising it. Use a friendly tone and include anecdotes that demonstrate your ability to connect with clients emotionally, as this is crucial for the role.
How to prepare for a job interview at LOEWE
✨Show Your Passion for Fashion
Make sure to express your genuine interest in fashion, art, and culture during the interview. Share any personal experiences or insights that highlight your passion, as this role requires a deep connection to these areas.
✨Demonstrate Client Engagement Skills
Prepare examples of how you've successfully connected with clients in previous roles. Discuss specific instances where you exceeded client expectations and built lasting relationships, as this is crucial for the Client Advisor position.
✨Know the Brand Inside Out
Familiarise yourself with LOEWE's history, heritage, and product categories. Being able to discuss the brand's values and unique selling points will show your commitment and understanding of what makes LOEWE special.
✨Emphasise Team Collaboration
Highlight your ability to work as part of a team. Share examples of how you've contributed to team goals in the past, as this role requires collaboration and participation in store activities to achieve overall objectives.
