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For Companies At a Glance
- Tasks: Provide 5-star service to residents and handle inquiries with a smile.
- Company: Join Lodha Developers, a leading luxury residential developer expanding in London.
- Benefits: Enjoy a flexible shift pattern with four days on and off, plus a dynamic work environment.
- Why this job: Be part of a passionate team delivering exceptional experiences in a luxury setting.
- Qualifications: Experience in luxury hospitality, excellent communication skills, and a positive attitude required.
- Other info: Opportunity to work in stunning locations and develop your career in luxury management.
The predicted salary is between 24000 - 36000 £ per year.
Location: Holland Park Gate, 261 Kensington High St, W8 6NB
Reporting to: Head Concierge/Resident Operations Manager
Core Hours: 7pm - 7am
Shift Rotation: Four days on and four days off
Key Responsibilities
- Ensure complete resident satisfaction by providing information and services that meet a 5-star experience and exceed residents' expectations.
- Deliver projects and any other reasonable duties as required.
- Ensure all information provided to residents and colleagues is accurate and updated as appropriate.
- Give and receive handover information at the end of shifts to ensure effective communication for the benefit of residents and colleagues.
- Ensure the safety of pass keys.
- Attend necessary meetings to ensure efficient and effective communication within the team.
- Check arrival and departure reports for all visitors to anticipate and satisfy needs.
- Handle all resident and visitor enquiries.
- Assist in the provision of postal services for residents.
- Carry out ad hoc requests as directed by your manager.
- Comply with safe working practices as laid down under the Health and Safety at Work Act 1974 and the company's health and safety policies.
- Implement services as defined by the Resident Operations Manager/General Manager for the residences.
- Manage tasks and perform reasonable duties as required.
- Continually maintain and update the concierge software.
- Report accidents, near misses, and hazards promptly to your manager/supervisor.
- Be familiar with the fire policy and panel and know the actions to take in case of an activation.
- Report defects in the building, plant, or equipment according to procedures.
Person Specifications and Attributes
- Relevant experience within luxury residential or hotel settings.
- Excellent communication skills both written and verbal.
- Good knowledge of Microsoft Office and Outlook.
- Professional appearance and presentation.
- Highly organized with great attention to detail.
- Quality driven with a passion for excellence.
- Conscientious with a positive attitude.
- Ability to deliver high standards of customer service which is personalized, confident, and calm.
- Ability to work as part of a dedicated and passionate team.
- Personable, amiable, empathic, self-starter, discreet, tactful, charming, flexible, and a team player.
- Pro-active approach.
Additional Requirements
- Relevant experience within luxury community management or luxury hotel management, during which the candidate has demonstrated success and advancement.
- Right to work in the UK.
- Desirable: Opening of a residential building with mixed occupation experience.
- Additional languages would be beneficial.
Lodha Developers UK Ltd is developing three of London's most exquisite residential projects in central London, including No. 1 Grosvenor Square, Lincoln Square, and a new project opposite Holland Park. Lodha Developers UK have aspirations to build a substantial residential development portfolio in London and are actively exploring potential new projects.
Holland Park Gate is managed on behalf of its residents by Lodha's private management company, Saint Amand. The highly trained hospitality team has been brought together from the world's leading hotels, private members clubs, and households.
Assistant Night Concierge employer: Lodha UK Group
Contact Detail:
Lodha UK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Concierge
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the nuances of high-end service delivery will help you stand out. Research the specific expectations of residents in luxury settings to tailor your approach.
✨Tip Number 2
Enhance your communication skills. As an Assistant Night Concierge, you'll need to convey information clearly and effectively. Practise active listening and ensure you can respond to inquiries with confidence and clarity.
✨Tip Number 3
Showcase your organisational skills. Being highly organised is crucial for managing multiple tasks efficiently. Consider creating a mock schedule or task list to demonstrate how you would prioritise duties during your shift.
✨Tip Number 4
Demonstrate your proactive approach. Think of examples from your past experiences where you anticipated needs or solved problems before they escalated. This will highlight your ability to provide exceptional service and enhance resident satisfaction.
We think you need these skills to ace Assistant Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury residential or hotel settings. Emphasise your communication skills, attention to detail, and any previous roles that demonstrate your ability to deliver high standards of customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellence and your proactive approach. Mention specific examples from your past experiences that align with the responsibilities of the Assistant Night Concierge role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and Outlook, as well as any additional languages you speak. These skills are beneficial for the role and should be prominently featured.
Showcase Your Team Spirit: Demonstrate your ability to work as part of a dedicated team. Include examples of how you've collaborated with others in previous roles, especially in high-pressure environments, to ensure resident satisfaction.
How to prepare for a job interview at Lodha UK Group
✨Showcase Your Customer Service Skills
As an Assistant Night Concierge, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond to ensure customer satisfaction, especially in high-pressure situations.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, so be ready to discuss how you've successfully managed tasks that require precision. Mention any experience with maintaining records or handling sensitive information accurately.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety regulations is vital for this position. Brush up on relevant laws and be prepared to discuss how you would handle emergencies or report hazards, showcasing your commitment to safety.
✨Exude Professionalism and Presentation
First impressions matter, especially in a luxury setting. Dress smartly for the interview and maintain a professional demeanour throughout. This will reflect your understanding of the high standards expected in the role.
