Assistant Night Concierge

Position:Assistant Night Concierge

Location:Holland Park Gate, 261 Kensington High St, W8 6NB

Reporting to:Head Concierge/Resident Operations Manager

Core Hours:7pm 7am

Shift Rotation: Four days on and four days off

KeyResponsibilities

Service delivery/quality

• Ensure complete resident satisfaction, by providing information and services that meet a 5-star experience and exceed residences expectations
• Deliver projects and any other reasonable duties as required
• Ensure all information provided to residences and colleagues is accurate and updated as appropriate
• To give and receive handover information at the end of shifts, to ensure effective communication for the benefit of residences and colleagues
• Ensure the safety of pass keys
• Attend necessary meetings to ensure efficient and effective communication within the team
• Check arrival and departure reports for all visitors to anticipate and satisfy needs
• Handle all residence and visitor enquires
• Assist in the provision of postal services for residences
• Carry out ad hoc requests as directed by your manager
• Comply with safe working practices as laid down under the Health and Safety at Work Act 1974 and the Companies health and safety policies
• Implement services as defined by the Resident Operations Manager/General Manager for the residences
• Manage tasks and perform reasonable duties as required
• Ensure accurate and updated information is provided to residents and colleagues
• Give and receive handover information for effective communication at the beginning and end of shifts
• Safeguard pass keys according to the key policy
• Attend meetings for efficient team communication
• Check arrival and departure reports to anticipate and satisfy visitor needs
• Handle resident and visitor enquiries and requests, seeking help if needed
• Continually maintain and update the concierge software
• Carry out ad hoc requests directed by managers and senior managers

Health and Safety/Compliance

• Attend all Health & Safety and fire trainings as directed by your Manager to comply with H&S legal requirements
• Report accidents, near misses, and hazards promptly to your manager/supervisor
• Be familiar with the fire policy and panel and know the actions to take in case of an activation
• Comply with safe working practices as per the Health and Safety at Work Act 1974 and company policies
• Report defects in the building, plant, or equipment according to procedures

Person Specifications andAttributes

• Relevant experience within luxury residential or hotel settings
• Excellent communication skills both written and verbal
• Good knowledge of Microsoft Office and Outlook
• Professional appearance and presentation
• Highly organized with great attention to detail
• Quality driven with a passion for excellence
• Conscientious with a positive attitude
• Ability to deliver high standards of customer service which is personalized, confident and calm
• Ability to work as part of a dedicated and passionate team
• Personable, amiable, empathic, self-starter, discreet, tactful, charming, flexible and a team player
• Pro-active approach

Additional Requirements

Make sure to apply with all the requested information, as laid out in the job overview below.

• Relevant experience within luxury community management or luxury hotel management, during which the candidate has demonstrated success and advancement
• Right to work in the UK

Desirable

• Opening of a residential building with mixed occupation experience
• Additional languages would be beneficial

Lodha Developers UK Ltd

In 2013 the Lodha Group, Indias largest and most prominent residential developer, announced their plans to expand internationally to London.

Lodha UK is developing three of Londons most exquisite residential projects in central London, including No. 1 Grosvenor Square, Lincoln Square and a new project opposite Holland Park.

Lodha Developers UK have aspirations to build a substantial residential development portfolio in London and are actively exploring potential new projects.

Saint Amand

Holland Park Gate is managed on behalf of its residents by Lodhas private management company, Saint Amand. The highly trained hospitality team has been brought together from the worlds leading hotels, private members clubs and households.

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