Spa & Wellbeing Manager

Position: Spa & Wellbeing Manager Location: 261 High Street Kensington W8 6NB, London Core Hours: 5 x 9 hour shift shifts depending on business needs Shift Rotation: shifts depending on business needs At Lodha Developers UK, we create exceptional residential experiences in some of Londons most sought-after locations. We believe great places are created by great people, with a shared commitment to quality, service and attention to detail. As we grow, were looking for talented people to join us and be part of something special. Role Purpose Lead, coach and support the Spa & Wellbeing team to ensure the successful day-to-day running of the operations. Residents satisfaction is paramount with a strong emphasis on creating memorable experience through friendly, efficient and genuine service. Be the main point of contact for residents and collect first hand feedback to ensure we always improve on our offerings and services. Main Accountabilities Lead the day-to-day Spa & Wellbeing operation, ensuring exceptional standards of service, presentation, cleanliness and resident experience in a luxury residential environment. Act as an ambassador for LODHA Hospitality, creating a warm, welcoming, discreet and highly personalised experience for residents and their guests. Lead, coach and develop the Spa & Wellbeing team, maintaining high standards of appearance, professionalism, service delivery and engagement. Ensure appropriate staffing levels and effective resource planning to support smooth day-to-day operations. Conduct daily briefings and regular team meetings, ensuring clear communication and alignment with departmental standards, SOPs and company values. Drive training, development, recognition and performance management to build a motivated, knowledgeable and high-performing team. Support recruitment, interviewing and selection of Spa & Wellbeing hosts. Maintain the Spa & Wellbeing facilities to an exceptional standard, working closely with Maintenance, Engineering and the Resident Manager on preventative maintenance and operational requirements. Develop and refresh sports, wellbeing and food & beverage offerings, menus and promotions, introducing new products and experiences that enhance the resident journey. Handle resident requests, feedback and complaints professionally and efficiently, ensuring positive outcomes and escalating where appropriate. Maintain a strong awareness of security, safety and compliance, ensuring all incidents, accidents and concerns are reported and managed appropriately. Ensure compliance with relevant Health & Safety, fire safety, food safety and building safety requirements, including the Health and Safety at Work Act 1974 and Building Safety Act 2022. Support the team in maintaining safe working practices and provide appropriate Health & Safety training, guidance and supervision. Work collaboratively with the wider LODHA Hospitality team and undertake additional responsibilities as required by the Resident Manager. What You'll Bring Essential: 23 years management experience within a luxury 45 star hotel, residential or hospitality environment. Strong luxury hospitality operations experience, ideally with exposure to restaurants and bars. Proven leadership, coaching and people-management skills. Strong commercial, business and financial acumen. Excellent written and verbal communication skills in English. Highly organised, well presented and attentive to detail. Strong commitment to service excellence and delivering a personalised resident/guest experience. Confident handling resident requests, feedback and complaints professionally and discreetly. Good understanding of Health & Safety and safe working practices. Proactive, driven and self-motivated, with a flexible and collaborative approach. Personable, empathetic, tactful and discreet, with excellent interpersonal skills. Desirable: Bachelors degree in Hospitality, Business Management or a related discipline. Personal Licence holder. Experience in Spa, Sports & Wellbeing or fitness environments. Experience within a luxury private residential setting. Experience of a new opening or extensive refurbishment. Experience developing food & beverage, sports and wellbeing menus, promotions or new resident experiences. Knowledge of current luxury hospitality, wellbeing and lifestyle trends. Lodha Developers UK Ltd Why join Lodha? Be part of a growing luxury residential business Work alongside talented and experienced professionals Develop your skills through training and ongoing development Work in an environment where quality and attention to detail genuinely matter Build relationships across a diverse range of teams and disciplines Contribute to exceptional residential developments and experiences Our benefits include: Health & wellbeing: private medical cover with AXA, optical and dental cashback, life assurance and workplace nursery support. Travel & lifestyle: cycle to work scheme and an interest-free season ticket loan after probation. Reward & recognition: birthday day off, performance rewards, length of service recognition and a refer-a-friend bonus. TPBN1_UKCT