At a Glance
- Tasks: Protect staff and customers while preventing theft in retail environments.
- Company: Join Lodge Security, the UK's oldest family-owned security business.
- Benefits: Access pay before payday, 28 days holiday, and discounts on retail and dining.
- Other info: Dynamic role with training, wellbeing support, and an inclusive culture.
- Why this job: Be part of a family-focused team with exciting career growth opportunities.
- Qualifications: Valid SIA and UK driving licenses; customer service skills preferred.
The predicted salary is between 25000 - 30000 £ per year.
Lodge Security: The UK’s Oldest, Family-Owned, Security Business
Join our retail security team!
Why Us?
Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member
- Exciting
- New
Partnerships: We’ve just secured a contract with Boots, adding to our impressive cluster of retail clients.
This means more opportunities for you to showcase your skills with fantastic career growth opportunities!
Security Officer Role
- Protect staff, stock & customers
- Prevent theft
- Partner with store management teams
- Deliver professionalism and customer service
- Use ASCONE for shoplifting prevention
- Ensure safety of employees and Customers
- Visible deterrent presence
Requirements
- Valid SIA License
- Valid UK Driving License
ARO’s must be available to cover weekends and able to work at short notice. Travel to various sites is required.
- UK right to work & 5-year history
- Customer service skills
- Smart appearance
- Ability to follow procedures
- Calm under pressure
- Retail/leisure experience (preferred)
We Offer
- Training & career paths
- Financial Support – Ability to access your pay before payday
- Pension scheme
- 28 days holiday
- Uniform & Body Worn Videos
- Benefits portal Retail, dining and gym discounts
- 24/7 Doctor on Line & Counselling services
- Wellbeing Support
- Inclusive culture | Disability Confident Employer
- #J-18808-Ljbffr
Retail Area Relief Officer (ARO) Telford/Stoke-on-Trent employer: Lodge Service
Lodge Service in Woolwich is an excellent employer, offering a supportive and inclusive workplace culture that values the contributions of its staff. With competitive benefits such as a pension scheme and holiday entitlement, along with opportunities for training and professional growth, employees can thrive in their roles while enjoying the perks of working in a dynamic retail environment. The company's commitment to safety and customer service ensures that every team member plays a vital role in creating a secure shopping experience for all.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Area Relief Officer (ARO) Telford/Stoke-on-Trent
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lodge Service, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lodge Service!
We think you need these skills to ace Retail Area Relief Officer (ARO) Telford/Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lodge Service, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lodge Service and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lodge Service that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lodge Service
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
