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- Tasks: Join our retail security team to protect staff, stock, and customers while providing excellent service.
- Company: Lodge Security is the UK's oldest family-owned security business, valuing every team member.
- Benefits: Enjoy pay rates from £12.60ph, training, financial support, 28 days holiday, and discounts.
- Why this job: Be part of a supportive family culture with fantastic career growth opportunities and community impact.
- Qualifications: Must have a valid SIA licence, customer service skills, and a calm demeanour under pressure.
- Other info: Flexible shifts, inclusive culture, and access to wellbeing support services.
Lodge Security: The UK’s Oldest, Family-Owned, Security Business. Join our retail security team!
Why Us?
- Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member.
- Exciting New Partnerships: We’ve just secured a contract with Boots, adding to our impressive cluster of retail clients. This means more opportunities for you to showcase your skills.
- Fantastic career growth opportunities.
Security Officer Role:
- Protect staff, stock & customers.
- Prevent theft.
- Partner with store management teams.
- Deliver professionalism and customer service.
- Use ASCONE for shoplifting prevention.
- Ensure safety of employees and customers.
- Visible deterrent presence.
Requirements:
- Valid SIA licence.
- UK right to work & 5-year history.
- Customer service skills.
- Smart appearance.
- Ability to follow procedures.
- Calm under pressure.
- Retail/leisure experience (preferred).
We Offer:
- Pay rates from £12.60ph.
- Training & career paths.
- Financial Support – Ability to access your pay before payday.
- Pension scheme.
- 28 days holiday.
- Uniform & Body Worn Videos.
- Benefits portal.
- Retail, dining and gym discounts.
- 24/7 Doctor on Line & Counselling services.
- Wellbeing Support.
- Inclusive culture | Disability Confident Employer.
Job Description:
- Provide a visual deterrence and presence in the allocated BID area.
- Provide excellent customer service to businesses, residents and visitors to the BID area.
- Use the Alert App and any other platforms to report all activity in their BID area.
- Where directed by Senior Management or Client Management, undertake tasks to support the area and business within a reasonable travel distance.
- Provide a visible, proactive, and reassuring presence in the BID area.
- Engaging with businesses to communicate the work of the BID and provide advice and guidance as necessary about crime or other issues.
- Visiting businesses regularly and maintain regular contact to offer reassurance and information.
- Support the link between the BID and the area’s businesses.
- Report public realm issues (broken street furniture, signs, litter, etc) to the relevant authority.
- Identify, investigate, deter, and report on crime and anti-social behaviour in the area.
- Develop and maintain effective working relationships with clients, BID Wardens, Area Managers, Intelligence & Partnership team and Senior Management.
- Develop and maintain effective working relationships with BID members/premises, BCRP’s (eg Safer Business Network), local councils, partners, support groups/charities, Police, TFL, etc.
- Attend client meetings where necessary, complete daily, weekly, and monthly reports in relation to BID activity.
- Attend BCRP and any other meetings when required by client.
- Take part in coordinated operations to specifically patrol problem areas.
- Reporting on to electronic platforms BID information KPIs.
- Report all incidents and findings through the Alert app.
- Be a friendly face and approachable to locals, businesses, tourists and all persons in the area.
- Study the BID area and be able to provide advice or assistance to all.
- Any other reasonable tasks given by Client/Lodge Management.
Person Specification:
- SIA Licence (CP, DS or Security) essential.
- Excellent customer service skills.
- Good written and verbal communication skills.
- Good knowledge of technology with the ability to use a smartphone or tablet for reporting through the Alert app and TelMe app for time and attendance.
- Have the ability to remain calm and professional whilst working under pressure.
- Confident in dealing with any issue that may arise in a timely manner and escalate to the relevant person(s).
- Expected to work circa 5 shifts per week over 7 days, (1 in 3 Saturdays no Sundays).
- Ensure all operational requirements and service level agreements are met.
- Experience in similar roles desirable.
- Ability to support others and work as part of a team.
- A proactive mind and positive attitude.
- The BID Warden role requires ongoing patrols across the entirety of the BID area for the majority of the shift, all Wardens must be able to meet this demand with or without reasonable adjustment.
Ready to make a difference? Apply now! We Want You!
Security BID Ambassador – West Bromwich employer: Lodge Service
Contact Detail:
Lodge Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security BID Ambassador – West Bromwich
✨Tip Number 1
Familiarise yourself with the BID area and its businesses. Understanding the local environment will help you engage effectively with residents and business owners, showcasing your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves interacting with various stakeholders, demonstrating a friendly and approachable attitude can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your experience with technology. Familiarity with apps like Alert and TelMe is crucial, so be ready to explain how you've used similar tools in past roles.
✨Tip Number 4
Showcase your ability to remain calm under pressure. Think of examples from previous jobs where you successfully handled challenging situations, as this will demonstrate your suitability for the role.
We think you need these skills to ace Security BID Ambassador – West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and security roles. Emphasise any previous work in retail or leisure environments, as well as your SIA licence.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the BID area and how you can contribute to its safety and community engagement.
Highlight Key Skills: In your application, focus on skills such as communication, teamwork, and the ability to remain calm under pressure. Provide examples of how you've demonstrated these skills in past roles.
Follow Application Instructions: Ensure you follow all application instructions carefully. If the job posting mentions specific platforms or methods for reporting, make sure to mention your familiarity with them in your application.
How to prepare for a job interview at Lodge Service
✨Showcase Your Customer Service Skills
As a Security BID Ambassador, excellent customer service is key. Be prepared to share examples of how you've successfully handled customer interactions in the past, demonstrating your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Technology
Since the role involves using apps like Alert and TelMe for reporting, make sure you’re comfortable with technology. Mention any relevant experience you have with similar tools during the interview to show you're tech-savvy.
✨Demonstrate Your Team Spirit
This position requires working closely with various teams and stakeholders. Highlight your ability to collaborate and support others, as well as any previous experiences where teamwork led to successful outcomes.
✨Research the BID Area
Understanding the specific BID area you'll be working in can set you apart. Do some research on local businesses and community issues, and be ready to discuss how you can contribute positively to the area during your interview.
