Area Manager – North East UK

Join Lodge Security – Where Great Service Happens Even When No One Is Watching. At Lodge, we enhance brand experiences and create safe environments through people who truly care. We are looking for an Area Manager who shares our values and can lead with purpose, build trusted client relationships, and deliver consistently high service standards across multiple sites. If you are proactive, organised, and driven by the impact of quality—not just task completion—this is a fantastic opportunity to join a fast‑growing, people‑focused organisation.

About the Role

As an Area Manager, you will play a vital role in ensuring the smooth, effective operation of frontline security teams across your region. You’ll be the key link between clients, officers, and the wider operations team—responsible for delivering exceptional service, maintaining compliance, and ensuring our standards are upheld at every site. Every day is different. You’ll balance client engagement, people management, operational oversight, and problem‑solving to keep our clients' sites running safely, efficiently, and in line with our commitments.

What You’ll Do

• Client Management: You’ll act as the trusted face of Lodge for your clients, building strong relationships through regular visits, open communication, and proactive partnership. You’ll ensure each site receives exceptional service, resolving issues quickly and offering insights that improve safety and value.
• People Management & Development: You’ll lead, motivate, and support a dispersed team of Frontline Officers—creating a positive, high‑performance culture where people feel valued, informed, and equipped to do their best work. Through ongoing welfare engagement, coaching, and clear expectations, you’ll help your team grow and succeed.
• Onboarding & Induction: You’ll provide confident, thorough Day‑1 inductions for new officers, ensuring they understand the site, the client, and our standards before starting their first shift. Your warm and structured approach helps new colleagues feel welcomed and part of the Lodge Security Family from day one.
• Scheduling & Operational Oversight: You’ll keep operations running smoothly by planning ahead, ensuring full shift coverage, and collaborating closely with our scheduling teams. With a proactive, organised approach, you’ll anticipate gaps, manage absences, and respond quickly to day‑to‑day operational demands.
• Compliance & Brand Standards: You’ll uphold the highest standards of safety, professionalism, and compliance across all sites. Whether ensuring documentation is up to date, conducting unannounced visits, or maintaining uniform and procedural standards, you’ll protect our brand and reinforce a culture of excellence.

What We’re Looking For

Essential Skills & Experience:

• People Management: Strong leadership skills with proven experience managing and motivating teams. Able to conduct welfare checks, performance conversations, and address issues confidently and fairly.
• Client Focus: Excellent relationship‑building skills with the ability to represent Lodge professionally, manage expectations, and resolve concerns effectively.
• Organisational Strength: Highly organised with the ability to balance fast‑moving operational demands with forward planning. Strong diary and time‑management capability is essential.
• Problem Solving: Resourceful, decisive, and calm under pressure. Able to investigate issues, make informed decisions, and know when to elevate.
• Technical Competence: Proficient in Microsoft Office and confident using workforce management, scheduling systems, and incident reporting tools. Comfortable interpreting data and reports.
• Licences: Valid SIA Licence (essential or willingness to obtain) Full UK driving licence with flexibility to travel, including occasional early mornings or evenings.
• Culture Fit: Someone who embodies Lodge values — Human, Collaborative, Honest, and focused on Long‑term Impact.

Desirable Skills & Experience:

• Experience as an Area Manager or similar multi‑site operations role, ideally in the security or facilities sector.
• Background in retail or customer‑facing environments where service quality is critical.
• Understanding of TUPE, organisational change processes, or complex staffing transitions.
• Relevant management or security qualifications (e.g. Level 3 Security Management).
• Evidence of continuous professional development such as courses, certifications, or industry memberships.

We Offer:

• Company car & competitive bonus
• Financial Support – Ability to access your pay before payday
• Pension scheme
• 28 days holiday
• Benefits portal
• Retail, dining and gym discounts
• 24/7 Doctor on Line & Counselling services
• Boots Discount Card that entitles you to 22.5% discount on Boots own brand products and 12.5% discount on almost all other products (after 3 months service)
• Wellbeing Support
• Inclusive culture | Disability Confident Employer

Location: Ideal candidate must be located in the North East Area UK.

Apply Today if you’re motivated by leading great people, delivering exceptional service, and shaping high‑quality operations across your region, we’d love to hear from you!