At a Glance
- Tasks: Monitor CCTV, handle alarms, and ensure safety in high-risk areas.
- Company: Join Lodge Security, where great service happens even when no one is watching!
- Benefits: Enjoy a company pension, ongoing training, and discounts at popular brands.
- Other info: Flexible shifts with opportunities for career growth and employee wellbeing support.
- Why this job: Make a real difference in security while developing your skills in a dynamic environment.
- Qualifications: CCTV license, strong communication skills, and ability to work under pressure.
The predicted salary is between 20790 - 25410 £ per year.
Join Lodge Security – Where Great Service Happens Even When No One Is Watching!
Are you someone who enjoys proactively mitigating the risk of security incidents?
We are seeking an observant and efficient individual to join our CCTV Monitoring Centre as a CCTV operator.
This role is full time and on a variable shift pattern which could include weekends and some night shifts.
It will be based full time at the Boots Head Office in Nottingham.
Job Role and Responsibilities
- To handle alarms in an efficient and effective manner, understanding the root cause of the alarm, deterring incidents in the moment, and providing a concise accurate written summary after the incident.
- To contact emergency services promptly if a serious incident has been observed that requires emergency services assistance.
- To ensure CCTV footage requests and phone/email queries are handled in a professional, accurate, courteous, customer focussed, and timely manner.
- To escalator serious incidents to monitoring centre leadership within agreed timelines.
- To log any CCTV system faults identified with the maintenance helpdesk promptly.
- To provide remote guidance and training to stores on CCTV systems.
- Proactively monitor high risk stores that require additional attention.
- To maintain the highest levels of system knowledge and functionality through use of SOP's to work within agreed KPI's.
- In the absence of the CCTV Centre Manager, to deal with all complaints in a professional and timely manner and to send a written report to the CCTVManager (or his deputy) as soon as practicable.
- To take reasonable care of yourself and others, to ensure nothing is misused in relation to Health and Safety and to report anything that is not safe.
Requirements
- Must have a CCTV license
- Excellent communication and interpersonal abilities.
- Ability to work independently and make quick decisions under pressure.
- Knowledge of legal regulations and procedures related to apprehension and detention.
- Ability to remain calm and composed in high-pressure situations.
- Sound judgement and decision-making abilities.
- Flexibility to work varied shifts, including evenings and weekends.
- Previous experience in loss prevention, security, or law enforcement preferred.
- Must pass a background check.
Job Benefits
- Company pension
- Ongoing training
- Promotion path and career development
- Access to 24-hour GP support and Counselling services
- Discounts at well-known retail brands, restaurants etc
- Employee assistance programme available to support staff wellbeing
- #J-18808-Ljbffr
CCTV Operator in Leigh employer: Lodge Service
Lodge Service in Woolwich is an excellent employer, offering a supportive and inclusive workplace culture that values the contributions of its staff. With competitive benefits such as a pension scheme and holiday entitlement, along with opportunities for training and professional growth, employees can thrive in their roles while enjoying the perks of working in a dynamic retail environment. The company's commitment to safety and customer service ensures that every team member plays a vital role in creating a secure shopping experience for all.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Operator in Leigh
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like CCTV Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Lodge Service. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time CCTV Operator candidates.
✨Directly Apply to Lodge Service
Don’t forget to apply for the CCTV Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Lodge Service.
We think you need these skills to ace CCTV Operator in Leigh
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Lodge Service. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Lodge Service.
How to prepare for a job interview at Lodge Service
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Lodge Service.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Lodge Service.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Lodge Service.
