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For Companies At a Glance
- Tasks: Engage with the public and local businesses to promote safety and community initiatives.
- Company: Join Lodge Security, the UK's oldest family-owned security business, focused on teamwork and growth.
- Benefits: Enjoy career growth opportunities, a supportive family culture, and exciting partnerships with local businesses.
- Why this job: Be a visible presence in the community, making a real impact while enjoying an active outdoor role.
- Qualifications: Strong communication skills and a friendly personality are essential; previous experience is a plus.
- Other info: This role requires stamina and adaptability for outdoor duties in vibrant Marble Arch.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Title: Community Safety Officer (outdoor role)
Reporting to: BID Manager
Location: Baker Street, London
Lodge Security: The UK’s Oldest, Family-Owned, Security Business. Join our retail security team!
Why Us?
Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member. Exciting New Partnerships: We’ve just secured a contract with Boots, adding to our impressive cluster of retail clients. This means more opportunities for you to showcase your skills. Fantastic career growth opportunities.
Role Overview:
As part of the BID Team, you will serve as the first point of contact for members of the public, local businesses, and stakeholders within Marble Arch and the surrounding area. You will represent the BID with professionalism, integrity, and enthusiasm, ensuring a welcoming and safe environment while promoting the area’s offerings and supporting BID initiatives.
This is a highly visible, public-facing role requiring stamina, adaptability, and a proactive attitude. You will be expected to lead by example and maintain a positive presence throughout your shift.
Key Responsibilities
- Customer and Public Engagement
- Provide exceptional customer service to members of the public in line with BID and company standards.
- Welcome and orientate visitors, promoting local attractions, events, and services.
- Act as a visible, approachable presence to enhance the visitor experience.
- Business Liaison
- Conduct regular visits to local businesses to promote BID initiatives and gather feedback.
- Address and escalate issues raised by businesses, ensuring timely and satisfactory resolution.
- Distribute BID communications and promotional materials to businesses and the public.
- Safety and Environmental Monitoring
- Identify and report environmental concerns (e.g., graffiti, fly-tipping, damage to infrastructure).
- Monitor and report incidents of anti-social behaviour in accordance with site and company protocols.
- Collaborate with local police, council wardens, and other stakeholders to support community safety.
- Operational Support
- Assist with the delivery and promotion of BID-led events and campaigns.
- Undertake administrative tasks as required, including office-based project support.
- Maintain awareness of BID projects and initiatives to inform businesses and the public.
- Technology and Communications
- Operate radio communications and body-worn cameras in line with policy.
- Submit monthly performance reports and contribute to quarterly presentations for the BID Board.
Person Specification
Essential
- Excellent interpersonal and customer service skills.
- Strong verbal communication and active listening abilities.
- Good local knowledge of London.
- Confident, outgoing, and approachable personality.
- High levels of stamina and resilience for outdoor, on-foot duties.
- Flexible and adaptable approach to tasks and working hours.
Desirable
- Previous experience in a public-facing or community engagement role.
- Familiarity with BID operations or town centre management.
- Basic administrative and social media skills.
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Business Community Safety Officer employer: Lodge Service
Contact Detail:
Lodge Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Community Safety Officer
✨Tip Number 1
Familiarise yourself with the local area, especially Marble Arch and its businesses. Understanding the community will help you engage effectively with both the public and local businesses, making you a more appealing candidate.
✨Tip Number 2
Showcase your interpersonal skills by volunteering or participating in community events. This hands-on experience will not only enhance your CV but also demonstrate your commitment to community engagement, which is crucial for this role.
✨Tip Number 3
Network with professionals in the security and community safety sectors. Attend local meetings or events related to BID initiatives to make connections that could provide insights or referrals for the position.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to public safety and customer service during the interview. Think of examples from past experiences where you successfully resolved issues or improved community relations.
We think you need these skills to ace Business Community Safety Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and community engagement. Emphasise any previous roles where you interacted with the public or worked in a similar outdoor environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Lodge Security and how your skills align with their values and mission.
Highlight Relevant Skills: In your application, focus on essential skills such as interpersonal communication, problem-solving, and adaptability. Provide examples of how you've demonstrated these skills in past roles.
Showcase Local Knowledge: Since the role requires good local knowledge of London, mention any familiarity you have with the area, particularly Marble Arch. This can set you apart from other candidates and show your commitment to the community.
How to prepare for a job interview at Lodge Service
✨Showcase Your Interpersonal Skills
As a Community Safety Officer, you'll be engaging with the public and local businesses regularly. Make sure to highlight your excellent interpersonal and customer service skills during the interview. Share specific examples of how you've successfully interacted with diverse groups in the past.
✨Demonstrate Local Knowledge
Having good local knowledge of London is essential for this role. Research the Marble Arch area and be prepared to discuss local attractions, events, and services. This will show your enthusiasm for the position and your commitment to promoting the area.
✨Emphasise Your Adaptability
This role requires a flexible and adaptable approach to tasks and working hours. Be ready to discuss situations where you've had to adjust quickly to changing circumstances or take on new responsibilities. This will demonstrate your readiness for the dynamic nature of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific situations, such as dealing with anti-social behaviour or addressing concerns from local businesses. Practising your responses to these types of questions can help you feel more confident during the interview.
