Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide a reassuring presence and excellent customer service in the BID area.
- Company: Join Lodge Security, the UK's oldest family-owned security business.
- Benefits: Earn from £13.85ph, enjoy 28 days holiday, and access financial support.
- Why this job: Be part of a family-focused team making a real difference in your community.
- Qualifications: SIA licence and strong customer service skills required.
- Other info: Exciting career growth opportunities and a supportive, inclusive culture.
Overview
Lodge Security: The UK’s Oldest, Family-Owned, Security Business
Join our retail security team!
Why Us?
- Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member.
- Exciting New Partnerships: We’ve just secured a contract with Boots, adding to our impressive cluster of retail clients. This means more opportunities for you to showcase your skills.
- Fantastic career growth opportunities
Requirements
- Valid SIA licence
- UK right to work & 5-year history
- Customer service skills
- Smart appearance
- Ability to follow procedures
- Calm under pressure
- Retail/leisure experience (preferred)
What We Offer
- Pay rates from £13.85ph
- Training & career paths
- Financial Support – Ability to access your pay before payday
- Pension scheme
- 28 days holiday
- Uniform & Body Worn Videos
- Benefits portal Retail, dining and gym discounts
- 24/7 Doctor Online & Counselling services
- Wellbeing Support
- Inclusive culture | Disability Confident Employer
Ready to make a difference? Apply now! We Want You!
Role Summary
- Provide a visual deterrence and presence in the allocated BID area
- Provide excellent customer service to businesses, residents and visitors to the BID area
- Use the Alert App and any other platforms to report all activity in their BID area
- Where directed by Senior Management or Client Management, undertake tasks to support the area and business within a reasonable travel distance
Responsibilities
- Provide a visible, proactive, and reassuring presence in the BID area
- Engaging with businesses to communicate the work of the BID and provide advice and guidance as necessary about crime or other issues
- Visiting businesses regularly and maintain regular contact to offer reassurance and information
- Support the link between the BID and the area’s businesses
- Report public realm issues (broken street furniture, signs, litter, etc) to the relevant authority
- Identify, investigate, deter, and report on crime and anti-social behaviour in the area
- Develop and maintain effective working relationships with clients, BID Wardens, Area Managers, Intelligence & Partnership team and Senior Management
- Develop and maintain effective working relationships with BID members/premises, BCRP’s (e.g. Safer Business Network), local councils, partners, support groups/charities, Police, TfL, etc.
- Attend client meetings where necessary, complete daily, weekly, and monthly reports in relation to BID activity
- Attend BCRP and any other meetings when required by client
- Take part in coordinated operations to specifically patrol problem areas
- Reporting on to electronic platforms BID information KPIs
- Report all incidents and findings through the Alert app
- Be a friendly face and approachable to locals, businesses, tourists and all persons in the area
- Study the BID area and be able to provide advice or assistance to all
- Any other reasonable tasks given by Client/Lodge Management
Person Specification
- SIA Licence (CP, DS or Security) essential
- Excellent customer service skills
- Good written and verbal communication skills
- Good knowledge of technology with the ability to use a smartphone or tablet for reporting through the Alert app and TelMe app for time and attendance
- Ability to remain calm and professional whilst working under pressure
- Confident in dealing with any issue that may arise in a timely manner and escalate to the relevant person(s)
- Expected to work weekends
- Ensure all operational requirements and service level agreements are met
- Experience in similar roles desirable
- Ability to support others and work as part of a team
- A proactive mind and positive attitude
- The BID Warden role requires ongoing patrols across the entirety of the BID area for the majority of the shift; all Wardens must be able to meet this demand with or without reasonable adjustment
Additional
- Ability to commute within reasonable distance
- Newbury RG14
Language:
- English (required)
#J-18808-Ljbffr
Area Relief Community Support Officer – Newbury employer: Lodge Service
Contact Detail:
Lodge Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Relief Community Support Officer – Newbury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lodge Security. Check out their website and social media to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills and calmness under pressure can shine in the Area Relief Community Support Officer role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and looking the part shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Area Relief Community Support Officer – Newbury
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our family-focused culture.
Tailor Your Application: Make sure to tailor your application to the Area Relief Community Support Officer role. Highlight your customer service skills and any relevant experience in retail or leisure. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Lodge Service
✨Know Your Stuff
Before the interview, make sure you understand Lodge Security's values and the specifics of the Area Relief Community Support Officer role. Familiarise yourself with their recent partnerships, like the one with Boots, and think about how your skills can contribute to their mission.
✨Dress to Impress
Since a smart appearance is crucial for this role, choose an outfit that reflects professionalism. Aim for a polished look that aligns with the family-focused culture at Lodge Security. Remember, first impressions count!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you remained calm under pressure or effectively communicated with clients. This will demonstrate your fit for the role and the importance Lodge places on customer interaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about the training and career growth opportunities available, or how they measure success in the BID area. This shows you're engaged and serious about contributing to their team.
