At a Glance
- Tasks: Engage with the public, promote local businesses, and ensure a safe environment.
- Company: Join Lodge Security, the UK's oldest family-owned security business.
- Benefits: Be part of a supportive family culture with exciting career growth opportunities.
- Other info: Dynamic role with flexible hours and a focus on community engagement.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and a friendly, approachable personality.
The predicted salary is between 30000 - 40000 £ per year.
Lodge Security: The UK’s Oldest, Family-Owned, Security Business. Join our retail security team!
Why Us?
- Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member.
- Exciting New Partnerships: We’ve just secured a contract with Boots, adding to our impressive cluster of retail clients. This means more opportunities for you to showcase your skills with fantastic career growth opportunities.
Role Overview
As part of the Street Team, you will serve as the first point of contact for members of the public, local businesses, and stakeholders within Marble Arch and the surrounding area. You will represent the BID with professionalism, integrity, and enthusiasm, ensuring a welcoming and safe environment while promoting the area’s offerings and supporting BID initiatives. This is a highly visible, public-facing role requiring stamina, adaptability, and a proactive attitude. You will be expected to lead by example and maintain a positive presence throughout your shift.
Key Responsibilities
- Customer and Public Engagement
- Provide exceptional customer service to members of the public in line with BID and company standards.
- Welcome and orientate visitors, promoting local attractions, events, and services.
- Act as a visible, approachable presence to enhance the visitor experience.
- Business Liaison
- Conduct regular visits to local businesses to promote BID initiatives and gather feedback.
- Address and escalate issues raised by businesses, ensuring timely and satisfactory resolution.
- Distribute BID communications and promotional materials to businesses and the public.
- Safety and Environmental Monitoring
- Identify and report environmental concerns (e.g., graffiti, fly-tipping, damage to infrastructure).
- Monitor and report incidents of anti-social behaviour in accordance with site and company protocols.
- Collaborate with local police, council wardens, and other stakeholders to support community safety.
- Operational Support
- Assist with the delivery and promotion of BID-led events and campaigns.
- Undertake administrative tasks as required, including office-based project support.
- Maintain awareness of BID projects and initiatives to inform businesses and the public.
- Technology and Communications
- Operate radio communications and body-worn cameras in line with policy.
- Submit monthly performance reports and contribute to quarterly presentations for the BID Board.
Person Specification
Essential
- Excellent interpersonal and customer service skills.
- Strong verbal communication and active listening abilities.
- Good local knowledge of Northfield.
- Confident, outgoing, and approachable personality.
- High levels of stamina and resilience for outdoor, on-foot duties.
- Flexible and adaptable approach to tasks and working hours.
Desirable
- Previous experience in a public-facing or community engagement role.
- Familiarity with BID operations or town centre management.
- Basic administrative and social media skills.
Area Relief BID Ambassador – Baker St employer: Lodge Service
At Lodge Security, we pride ourselves on being a family-owned business that values each team member as part of our close-knit community. Working as an Area Relief BID Ambassador in the vibrant Marble Arch area offers you not only the chance to engage with the public and local businesses but also the opportunity for significant career growth through exciting new partnerships, such as our recent contract with Boots. Join us to be part of a supportive work culture that prioritises employee well-being and development while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Area Relief BID Ambassador – Baker St
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lodge Service. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lodge Service before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Area Relief BID Ambassador – Baker St
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lodge Service:Your cover letter is your chance to shine! Tell us why you want to work at Lodge Service specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lodge Service!
How to prepare for a job interview at Lodge Service
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
