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For Companies At a Glance
- Tasks: Manage customer correspondence and coordinate with service engineers for deliveries.
- Company: Join a global manufacturing leader providing industrial equipment across various sectors.
- Benefits: Enjoy a competitive salary, company pension, annual bonus, and regular hours.
- Why this job: Be part of a growing organisation with exciting expansion plans and a supportive culture.
- Qualifications: Experience in customer service or administration within engineering, manufacturing, or steel sectors is preferred.
- Other info: This is a permanent position directly with the company.
Lodestone Recruitment are currently working in partnership with our client in Sheffield who have a requirement for a Customer Service Administrator. Our client is part of a global manufacturing business who provide industrial equipment to various sectors. They are looking for someone with strong administration skills with a background in providing customer service to either engineering, steel or manufacturing sectors.
Candidates should have the following experience to be considered for the role:
- Ideally have a background in Customer Service, Account Management, After Sales or Administration and worked in Engineering, Manufacturing or Steel sectors.
- Dealing with all correspondence from customers & suppliers to ensure deliveries are carried out.
- Working with customers either by phone or email providing pricing, delivery, and site visit information, and coordinate directly with service engineers to arrange their initial customer visit, ordering of spare parts required, and follow up visits.
- Collating and Reviewing documentation.
- Be a good people person by building rapport with clients and have the ability to build effective working relationships with customers/clients.
- Proficient in the use of Microsoft packages (Word, Excel and Power-Point) and invoice based systems.
The offer for the role of Customer Services Administrator:
- Salary - 27-28k/per annum
- Hours - Regular days
- Company pension
- Annual Company Bonus
- Part of a growing organisation with expansion plans
- This is a permanent position going straight onto the books of the company.
To apply for this Customer Services Administrator position and for immediate consideration, please click 'apply now' or call Nicholas Brennan for more information.
Lodestone Recruitment Ltd are acting as an employment agency in relation to this vacancy.
Contact Detail:
Lodestone Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarise yourself with the specific industry terminology related to engineering, manufacturing, and steel sectors. This will not only help you understand the role better but also demonstrate your knowledge during any conversations with the hiring team.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries over the phone and via email. Being able to articulate your thoughts clearly and professionally can set you apart from other candidates.
✨Tip Number 3
Showcase your proficiency in Microsoft Office, particularly Excel, as this is crucial for the role. Consider brushing up on your skills or even taking a quick online course to ensure you're confident in using these tools.
✨Tip Number 4
Network with professionals in the engineering and manufacturing sectors. Engaging with industry groups on platforms like LinkedIn can provide insights and potentially lead to referrals that may enhance your application.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, administration, and any background in engineering, manufacturing, or steel sectors. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to build rapport with clients and your proficiency in Microsoft packages.
Showcase Your Communication Skills: In your application, highlight your experience in dealing with customer correspondence via phone and email. Provide examples of how you've effectively communicated pricing, delivery, and other important information.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Services Administrator.
How to prepare for a job interview at Lodestone Recruitment Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service, especially within the engineering, manufacturing, or steel sectors. Prepare examples of how you've successfully handled customer inquiries and resolved issues in the past.
✨Demonstrate Strong Administration Abilities
Be ready to discuss your administrative skills, particularly your proficiency with Microsoft Office packages. You might be asked to provide examples of how you've managed documentation and correspondence effectively.
✨Build Rapport During the Interview
Since the role requires a good people person, focus on building rapport with the interviewer. Show your interpersonal skills by engaging in friendly conversation and demonstrating your ability to connect with others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about situations where you had to coordinate with service engineers or manage customer expectations, and be prepared to discuss your approach.
