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For Companies At a Glance
- Tasks: Keep public areas clean and assist with customer requests.
- Company: Join Chartwells, part of Compass Group, a leader in the industry.
- Benefits: Competitive pay, great perks, and opportunities for learning and development.
- Why this job: Make a difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Flexible hours with a supportive team culture.
The predicted salary is between 20000 - 28000 £ per year.
Chartwells is recruiting a dedicated Porter to help ensure the smooth running of operations on a full time basis, contracted to 40 hours per week. The role involves maintaining a high standard of customer care and cleanliness.
Shift Pattern
- Mon: Full‑time (Days)
- Tues: Full‑time (Days)
- Weds: Full‑time (Days)
- Thurs: Full‑time (Days)
- Fri: Full‑time (Days)
- Sat:
- Sun:
This role is contracted to 41 weeks per year.
Your Key Responsibilities
- Assisting in keeping the lobby and other public areas clean and tidy
- Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
- Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
- Responding to customer requests where required
- Running errands
- Ensuring the safety of customers by placing and removing signage that indicates wet floors or paint
Ideal Candidate
- Adaptable and easily embraces changing priorities
- Brilliant communicator and builds relationships easily
- Has experience delivering high‑quality customer care
- Takes initiative and makes decisions that are right for customers
- Works well under pressure
- Demonstrates exceptional timekeeping and reliability
About Chartwells
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader and benefit from competitive pay, great perks and unrivalled opportunities for learning and development at one of the UK's biggest businesses.
Equal Employment Opportunity
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds and abilities of all our team members. Diversity is our strength.
Porter in Redhill employer: Lodestone House
Contact Detail:
Lodestone House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter in Redhill
✨Tip Number 1
Get to know the company! Research Chartwells and Compass Group to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care and teamwork. Think of examples from your past experiences that highlight your adaptability and communication skills—these are key for a Porter role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Chartwells. Good luck!
We think you need these skills to ace Porter in Redhill
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can keep our customers happy and satisfied!
Be Adaptable: Since the role involves changing priorities, share examples of how you've successfully adapted to new situations in the past. We love candidates who can think on their feet!
Communicate Clearly: As a Porter, you'll need to communicate effectively with both customers and team members. Use your application to demonstrate your communication skills and how you build relationships.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Lodestone House
✨Know the Role Inside Out
Before your interview, make sure you understand what a Porter does at Chartwells. Familiarise yourself with the key responsibilities like maintaining cleanliness and assisting staff. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Care Skills
Since the role involves high-quality customer care, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your ability to build relationships and respond to requests effectively.
✨Emphasise Adaptability
The ideal candidate is adaptable and can handle changing priorities. Prepare to discuss times when you've had to adjust quickly to new situations or tasks. This will show that you can thrive in a dynamic environment, which is crucial for a Porter.
✨Dress for Success
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and respect for the opportunity. Plus, it sets a positive tone for the conversation about your potential role in maintaining the high standards at Chartwells.
