At a Glance
- Tasks: Keep public areas clean, assist staff, and handle customer requests.
- Company: Join Chartwells, a leader in the hospitality industry with a focus on people.
- Benefits: Competitive pay, great perks, and opportunities for learning and development.
- Other info: Embrace diversity and thrive in a culture that celebrates individuality.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in customer care, adaptability, and strong communication skills.
The predicted salary is between 24000 - 36000 € per year.
We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at Chartwells on a full time basis, contracted to 40 hours per week. As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Please note: This role is contracted to 42.6 weeks per year.
Here’s what you need to know before applying:
Your Key Responsibilities Will Include:- Assisting in keeping the lobby and other public areas clean and tidy
- Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
- Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
- Responding to customer requests where required
- Running errands
- Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Have experience delivering high quality customer care
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Porter in Reading employer: Lodestone House
Chartwells is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where individuality is celebrated. As a Porter, you will enjoy competitive pay, comprehensive benefits, and ample opportunities for professional development within one of the UK's largest businesses. Join us to be part of a team that values diversity and empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Porter in Reading
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend events, and don’t be shy to reach out on social media. You never know who might have the inside scoop on job openings at Chartwells!
✨Tip Number 2
Prepare for the interview by practising common questions and showcasing your customer care skills. Remember, they want to see how you handle pressure and adapt to changing priorities, so be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you show up for your interview. It shows you’re serious about the role and respect the company culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Porter in Reading
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love to see individuality, so don’t be afraid to express what makes you unique and how that can contribute to our team at Chartwells.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer care or hospitality. We want to know how your skills align with the responsibilities of a Porter, so be specific about your past roles and achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what really matters – your skills, experiences, and why you’re excited about this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Lodestone House
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Porter at Chartwells. Familiarise yourself with tasks like maintaining cleanliness, assisting staff, and handling customer requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Care Skills
Since delivering high-quality customer care is crucial, think of specific examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during the interview to highlight your ability to connect with people and handle requests effectively.
✨Demonstrate Adaptability
The job requires someone who can embrace changing priorities. Prepare to discuss situations where you've had to adapt quickly or manage unexpected challenges. This will show that you're flexible and can thrive in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for progression, or how they celebrate individuality within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
